R L Email and Phone Number

• Reassured and comforted passengers during turbulent flights and unavoidable delays.• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.• Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.. • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

• Monitored and reported on transportation costs and properly filed shipping documents.• Generated all documentation and information required for customer shipments.• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.• Reported customer feedback to management, including any signs of customer dissatisfaction.• Tracked orders and notified customers of status or potential delays.• Processed and entered all customer orders into database and provided proactive customer service for all accounts.• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.• Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.

• Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.• Orchestrated efficient routing by producing accurate shipping documentation and package labels.• Reviewed paperwork to determine priorities and set schedules.• Inspected merchandise and sent damaged pieces for repair before shipment.• Ad hoc work (Admin paper work such as prepping of shipping documents , sending emails • Reading LC (letter of credit) & using SAP system