Ramya R Email & Phone Number

Delhi, India

Scheduling and Coordination:o Managed professional and personal schedules for the Managing Partner, including agendas, calls, travel arrangements, and client management.o Coordinated complex scheduling and extensive calendar management, ensuring timely reminders for multiple agendas.o Facilitated meeting deadlines by providing timely follow-ups on invoices and other payment details with the accounts department.Administrative Support:o Performed administrative and office support tasks such as typing, dictation, spreadsheet creation, presentation preparation, and contact database.o Managed the content and flow of information to senior associates.o Maintained office requirements and supplies to ensure smooth office operations.HR Responsibilities:o Maintained a monthly database of candidates and interns, including emailing, issuing internship certificates etc.o Handling joining formalities, and providing relieving letters for employees.o Scheduled interviews with candidates.

Gurugram, Haryana, India

• Prepared documents for meetings and billed invoices, coordinating with the accounts team to track payment status.• Answered and directed phone calls, organized documents, and maintained filing systems.• Managed client records and maintained data in Excel sheets and folders. Prepared client status reports on monthly, quarterly, and yearly bases.• Provided administrative support to senior management, effectively communicating with clients, colleagues, and partners.• Facilitated meeting deadlines by managing multiple agendas and providing timely reminders.• Conducted client and product research, verified documents, and managed client records through printing, scanning, and filing.• Trained new joiners on departmental processes, preliminary client searches, document verification, filing procedures, and correspondence.• Managed diary and email correspondence, scheduled, organized, and coordinated meetings and events.• Arranged executive travel, hotel accommodations, and dining arrangements as required.• Maintained security and telecommunications systems, directed visitors, and managed employee and department directories. Ensured office premises cleanliness and hygiene.

Gurugram, Haryana, India

• Provided professional handling of inbound and outbound calls, offering information on services and products, and recording customer issues and feedback.• Demonstrated excellent product knowledge to enhance customer support and satisfaction.• Maintained detailed records and interactions using specialized software.• Successfully resolved customer complaints and issues, ensuring prompt follow-up where necessary.• Escalated unresolved queries to appropriate departments for accurate resolution.• Conducted quality assurance surveys with customers, providing valuable feedback to improve service delivery.

Master Of Business Administration - Mba, Finance, General; And Human Resources

B.Com, Accounting And Finance, 57 Per Cent