Vivian Yang Email & Phone Number

Costa Mesa, California, United States

Key Initiatives: ♦ Create and provide a personalized client experience by building strong relationships and meeting and exceeding sales metrics.♦ Meet individual and store sales targets and consignment goals.♦ Incorporate product knowledge into the sales process to maximize sales, units sold per transaction, and the dollar value of each transaction.♦ Promote store events through email, phone, and personalized communication.♦ Maintain and expand a client portfolio, drive new business development, and implement multi-channel marketing strategies. ♦ Monitor inventory levels and support market-driven buying decisions for new products. ♦ Capture relevant customer information for entry into the company CRM and adhere to all company policies regarding privacy and client information.

Costa Mesa, California, United States

While in this position, I proactively built and nurtured relationships, provided sales leadership to develop yearly sales/ margin reviews of assigned categories, and executed /communicated go-forward plans while leveraging consultative selling techniques to surpass monthly revenue goals by 100%+. Accomplishments:★ Awarded the "Million Dollar Book" achievement in 2020 for developing a business portfolio with annual sales exceeding $1 million. ★ Listed on the "Saks Million Dollar Book" for three consecutive years.★ Earned "Saks Most Open New Accounts" recognition for three consecutive years.★ Ranked third of all advisors for "Highest My Client Sales" by increasing sales YOY by 73%.Actions leading to Turnaround:♦ Created customized beauty experiences for each customer that foster trust and drive a positive shopping experience. ♦ Delivered high service levels based on customer preferences and leveraged a solid knowledge of current products and merchandise.♦ Educated customers on current beauty practices and helped them discover new products and cosmetic techniques. ♦ Communicated with new and returning customers in-person and virtually to maintain sales during the Covid-19 pandemic.♦ Liaised with team members and senior management to resolve customer conflicts and provide a consistent leadership voice.

City Of Industry, California, United States

As a growth driver, I turned around underperforming company processes and ensured a smooth, efficient service that met the expectations and needs of customers and clients.That said, I worked with clients and excelled as a good listener and firm believer in collaboration and teamwork.Key Initiatives:♦ Implemented strategic selling and relationship-building practices during high-volume shopping seasons and ultimately exceeded sales objectives by 30% during the holiday season.♦ Produced a trendsetting image for a growing, reputable brand that led to increased sales traffic.♦ Fostered a welcoming and positive shopping experience for new and existing customers.♦ Planned, organized, and coordinated events to boost product awareness and increase sales. ♦ Promoted the company's signature services, including skincare and makeup applications, through strategic selling practices and interpersonal communication.♦ Focused on continuous professional growth by attending ongoing trainings, conducting market research, and monitoring beauty trends and styles.