Oversee the day to day operations of two projects involving valet parking and shuttle services on hospital campuses. Recruiting and onboarding candidates, creating and implementing training resources, providing leadership and guidance to the team to ensure ongoing service deliveryTaking accountability and correcting shortfalls by regular feedback review and adjustments to services

Service writer, I was the person you would normally speak to at an automotive dealership when inquiring about or dropping your vehicle off for service and maintenance repairs. Customer survey feedback Annual average over 96%I was awarded employee of the month twice for my efforts and ensured customers vehicles were kept safe and reliable. The biggest responsibility of this position was to be a great communicator to my customers and to be a master multi tasker. Maintaining communications with the customer, the parts suppliers, the mechanics and the leadership when needed to ensure repairs and maintenace were timely, accurate and cost effective.

Created the framework and operational program for a new valet and transportation operation for Mayo Clinic main campus in Rochester, MN. Worked on a small team to create the Valet Parking program at Mayo Clinic. Once the framework was created and the operation was up and running I acted as Manager of Valet Parking at The Mayo Clinic Rochester MN.The operation safely parked about 200,000 vehicles a year split between three service points. We started with a manual database spreadsheet to track vehicle volume and revenue data then migrated to an automated system that tracked for us. Being part of this process of implementing software is what initially sparked my interest in software development.

Held various positions including;On Street Municipal Parking Program for the City of Charlotte. Park It! Program annual revenue exceeding 3M. Coordinate exempt and non exempt team members to operate all municipal parking for Charlotte. Manage a fleet of vehicles and revenue control equipment across city. Large city wide special event logistics and planning management. Local street and traffic planning coordinating with local Police and DOT.Oversaw regional operations for Central Parking a blend of mixed use facilities and surface lots for Class A office buildings. City wide event logistical planning and execution. City budgetary planning exceeding 5M in annual revenues. Successfully planned and executed the Republican National Convention parking logistics in Tampa.Responsible for managing multiple parking operations and facilities for various ownership groups in Charlotte and Winston Salem. Develop and implement programs infused with modern technology to provide superior parking solutions for a multitude of needs. Managing parking allocation's, parking structures or lots, special event on any scale, valet services or self parking, developing and implementing corporate parking policies for clients and consulting on improvement projects.Expanding Central Parking's reach in the market by developing and maintaining excellent relationships. Compiling proposals from new technology available to managing or leasing parking operations.

Over saw various valet operations during my time in school. From shopping mall's, night life entertainment plaza's, car dealerships, restaurant / bars and hospitals. Began as a valet attendant and was promoted to overseeing locations based on my experience and expertise with managing resources and getting the job done far above the expecations of those that set the tasks before me.