Raafat Al Melhem Email & Phone Number

Dubai, AE

Ajman Emirate, United Arab Emirates

Al Wasl, Dubai, United Arab Emirates

• Organize and maintain a tracking log for actions from diverse channels
• Coordination and meeting with other sections for necessary operation work support.
• Direct report & handling different projects
• Consolidate all action points, tasks, comprehensively, and provide latest update.
• Follow up on the progress of pending, in progress, and ongoing items with the stakeholders
• Successful track record in coordinating the work of internal and external teams to develop new procedures

Dubai, United Arab Emirates

• Providing excellent customer service to all customers by addressing their inquiries, concerns, and providing solutions to their needs.
• Deep understanding of all products and services, including Consumer services, business services, devices, accessories, and additional features.
• Actively engaging with customers to promote and sell a variety of products and services. This includes upselling and cross-selling to maximize revenue opportunities.
• Meet sales targets by setting and achieving KPIs, individual and team sales targets to contribute to the overall success of the retail store and meet business objectives.
• Conducting product demonstrations and presentations to showcase the features and benefits of various products and services.
• Customer account management, new accounts, activating services, managing billing inquiries, and resolving any account-related issues.

Customer Care Centre - Ajman

• Provide information and attend to customer inquiries about a wide range of products & services.
• Handle billing, technical troubleshooting, provisioning inquiries, and complaints resolution
• Overseeing and leading customer service representatives’ team, ensuring they are properly trained, motivated, and equipped to deliver exceptional customer service.
• Monitoring the performance of team members, including call quality, adherence to company policies and procedures, and meeting performance targets and KPIs.
• Providing regular coaching and feedback to team members to improve their skills, performance, and overall customer service delivery. Conducting performance reviews and identifying training needs.
• Implementing quality assurance measures to ensure consistent and high-quality customer interactions. Monitoring calls, chats, or emails for adherence to company standards and providing feedback and coaching for.

Ajman Emirate, United Arab Emirates