Raafat Al Melhem Email & Phone Number

Dubai, AE

• Organize and maintain a tracking log for actions from diverse channels
• Coordination and meeting with other sections for necessary operation work support.
• Direct report & handling different projects
• Consolidate all action points, tasks, comprehensively, and provide latest update.
• Follow up on the progress of pending, in progress, and ongoing items with the stakeholders
• Successful track record in coordinating the work of internal and external teams to develop new procedures

Dubai, United Arab Emirates

• Present, promote, sell products and services using solid arguments.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop, maintain positive business and customer relationships.
• Reach out to customer leads through cold calling.
• Achieve agreed-upon sales targets and outcomes within schedule.
• Take the lead in resolving after-sales complaints

Ajman Emirate, United Arab Emirates

• Provide information and attend customer inquiries related to a wide range of Products & Services.
• Handle billing, technical troubleshooting, provisioning inquires and complaints resolution
• Handled all kinds of services over multiple communication media.
• Communicate with engineering over regions points of escalation and service order management departments to track and resolve customer technical, provisioning complaints.
• Sheikhs, Prestige & VVIP 24/7 Function Support Service.
• Ensure the internal policies applied in a shape of achieving Customer satisfaction.