Achieve services signings, revenue and GP targets quarterly and annually.Create, manage and prospect sales pipeline to achieve assigned territory quota.Accurately forecast sales pipeline on a weekly, monthly and quarterly basis.Generate new signings by building client relationships, teaming with software and BP sellers to attach services to software deals.Scope, validate and win services deals, leverage team of enterprise architects, technical principals, proposal leaders, and delivery consultants.Prepare and present services configurations and pricing for the solution, negotiate the terms, conditions and pricing.Know and systematically manage the steps to closure.Lead post-signature activities for contract integration, change management, governance activities, up sells and renegotiation.Once the deal is signed, I work closely with the service delivery manager to transition to perform by ensuring the scope and expectations are understood, ensuring project success.Following closure, I am responsible for maintaining the customer relationship to up sell future services to generate new pipeline.

- Deeply understand customer business goals and apply pragmatic methods to help customers realise those goals by facilitating their Cloud Journey.- See to customer's pain points with curiosity, & address them with empathy, and strong critical thinking skills.- Lead customer meetings including monthly business reviews and Quarterly assessments.- Work cross-functionally with Engineers, Architects, Technical Sellers to tackle customer challenges.- Earn customer's trust of by laying out expectations of delivery which helps generate customer references and referrals.- Create & present educational demos to clients to ensure strategic recommendations to increase efficiency in service consumption.- Supporting new hires by providing essential learning & best practice material for a smooth on job integration.- Offered refresher training & brainstorming sessions to simplify work processes.

- Taking inbound calls and managing customer’s queries via chat and email channels- Resolving customer’s technical issues from start to successful completion. - Assisting customers in navigating systematically through their AdWords Accounts- Provide recommendations and execute strategies for creating successful campaigns - Handling customer complaints and feedback and meeting customer’s needs and expectations.

- Demonstrates products and services to existing/potential customers and assisting them in selecting those best suited to their needs.- Analyzes the territory/market’s potential and determines the value of existing and prospective customers value to the organization. - Supplies management with oral and written reports on customer needs, and expectations.

- Developing relationships with customers. - Maintaining accurate records, including call reports, copy of contracts and extra notes.

- Serving and advising customers, and helping customers to find the goods they want. Arrange for the repair of damaged goods or advise on necessary repairs.- Handling complaints or passing them on to the manager.