• Did tech support for the office laptops, including laptop upgrades, software troubleshooting and remote a ccess assitance.• Analyzed customer data to determine frequency of demographic characteristics, comparing new and returning international students and graduates.• Provided visualization of data for report and shared with project lead.• MS Office and operating system support for computer reconfigurations and software installations.

• Conducted research, collaborated with stakeholders and executed the creation of a new record filing system to improve document management and reported on performance.• Monitored project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.• Prepared technical reports and agendas by collecting, analyzing and summarizing information. • Routinely met with Director of the Legacy Operations department of State Farm Insurance Company… Show more • Conducted research, collaborated with stakeholders and executed the creation of a new record filing system to improve document management and reported on performance.• Monitored project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.• Prepared technical reports and agendas by collecting, analyzing and summarizing information. • Routinely met with Director of the Legacy Operations department of State Farm Insurance Company, acquiring up-to-date dataset to determine employee effectiveness in call center. Show less

• Optimized the functionality of their online marketplace by monitoring and fine-tuning product placements, pricing structures, and promotional endeavors.• Conducted thorough market analyses to discern consumer demands, industry trends, and competitive landscapes.• Utilized data and performance metrics to pinpoint avenues for growth and create actionable strategies.• Implemented initiatives aimed at boosting sales, enhancing customer satisfaction, and fostering marketplace… Show more • Optimized the functionality of their online marketplace by monitoring and fine-tuning product placements, pricing structures, and promotional endeavors.• Conducted thorough market analyses to discern consumer demands, industry trends, and competitive landscapes.• Utilized data and performance metrics to pinpoint avenues for growth and create actionable strategies.• Implemented initiatives aimed at boosting sales, enhancing customer satisfaction, and fostering marketplace expansion.• Regularly tracked and evaluated marketplace performance metrics on a daily, weekly, and monthly basis, furnishing stakeholders with insightful reports and recommendations.• Identified and addressed any challenges hindering marketplace performance, collaborating closely with various teams to devise effective solutions.• Forged robust partnerships with pivotal stakeholders, including marketplace collaborators and suppliers.• Worked collaboratively with cross-functional teams, such as marketing, sales, and product development, to ensure seamless execution of marketplace initiatives and projects. Show less

• Executed IT tasks of moderate complexity including support for Office 365, laptops, and printers.• Assist users on-site, over the phone and remotely via ServiceNow ticketing system.• I imaged 120 laptops and customized it for each of the employees with the upgraded software that they needed.• Did remote support for over 50 of the remote employees troubleshooting various computer problems.• Comprehended and fulfilled assignments (inventories, reports, intake processes) within… Show more • Executed IT tasks of moderate complexity including support for Office 365, laptops, and printers.• Assist users on-site, over the phone and remotely via ServiceNow ticketing system.• I imaged 120 laptops and customized it for each of the employees with the upgraded software that they needed.• Did remote support for over 50 of the remote employees troubleshooting various computer problems.• Comprehended and fulfilled assignments (inventories, reports, intake processes) within established parameters.• We implememted the use of One Drive, Microsoft Teams and Active Directory across the whole company. Show less