Monitors, reviews, and analyzes comments and conversations on IDRC’s social media sites and also on external social media, such as Twitter, Facebook, LinkedIn, YouTube, etc. to identify insights.Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.Researches social media communication trends, best practices, policies, procedures, and accessibility

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging)Install and configure appropriate software and functions according to specificationsMaintain records/logs of repairs and fixes and maintenance scheduleIdentify computer or network equipment shortages and place orders