Rabindar Kaur Email & Phone Number

A customer experience strategist with extensive experience in financial services.Currently engaged with reimagining the customer experience and managing digital transformation projects at Prudential Singapore.Previously spent 10 years managing the customer experience of High Net-Worth International clients with Citibank International Personal Bank (IPB) in Singapore. Experienced in managing all aspects of the customer experience, from capturing the voice of customers, driving employee engagement, customer dispute management to strategy formulation and implementation. This includes business improvement and service design to create positive experiences and efficiencies across all customer journeys.Passionate about innovation. Good engagement, reasoning and analytical skills to identify key issues and pain points with a track record for finding creative yet effective solutions. Brings an in-depth understanding of financial products and services, an appreciation for banking regulations and a penchant for working collaboratively with stakeholders and senior management. Practices a consultative approach to people management.Open to opportunities in Customer Experience Management, Digital Transformation Projects, Consulting, Strategy Formulation and Implementation.

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  Unsw Australia

  Organisation And Management Studies