Rachael Harrison Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Lead on the development and implementation of an insight-based communications channels strategy for the organisation, designed to support 4500 colleagues and the overall strategic direction whilst working through a large programme of change.

Leeds

Started working within the Strategic Engagement and Internal Communications team at NHS Digital. So excited to be working for an organisation supporting the frontline NHS in responding to the coronavirus with systems, services and data.

Harrogate, United Kingdom

I am the owner of a unique mobile catering business, operating from a 1970's Rice Richardson horse trailer, creating sumptuous, gourmet, grilled cheese sandwiches using local cheeses on sourdough bread. Made freshly to order, you can choose from a tantalising range of rich, molten fare. Using top quality cheeses produced by local farms, you will be left wanting more.

Leeds, United Kingdom

• Whilst in post, I was partnered with a number of policy areas, key programmes as well as corporate functions (such as HR and IT) to provide key communications expertise. I was responsible for developing and implementing communications and engagement strategies, plans and supporting activities in line with national priorities and the department’s strategic agenda. I worked closely with colleagues within the wider comms division, policy and programme leads, ALB counterparts and external… Show more • Whilst in post, I was partnered with a number of policy areas, key programmes as well as corporate functions (such as HR and IT) to provide key communications expertise. I was responsible for developing and implementing communications and engagement strategies, plans and supporting activities in line with national priorities and the department’s strategic agenda. I worked closely with colleagues within the wider comms division, policy and programme leads, ALB counterparts and external organisations nurturing and maintaining a strong network of trusted people. It was important to work as part of the team to ensure that all messaging, announcements, publications and supporting activity was timed/planned to coincide with broader strategic messaging so as to tell a coherent, joined up story to maximise impact. • During this time I also led on the department’s channels strategy, ensuring we were keeping pace with the ever-changing needs and expectations of our audiences (set within the confines of public sector budgets). I have sourced and managed various pieces of research, drawing on insight to understand better our audiences communications preferences and led on a number of initiatives to deliver new or improved channels to meet user needs. This included the development and management of a content planner, based around the department’s channels to track the timing and flow of communications activity across programmes, strategic and corporate announcements. • I had strategic oversight of the intranet and led the content team across planning, editorial and production, continuing an agile approach to the development of the site. During this time, I managed a further iteration of the homepage launched February 2016, which saw user satisfaction rates rise from 27% under the old intranet, to 77% (measured quarterly). Show less

Leeds, England, United Kingdom

Led on the strategy and delivery of a new intranet for the department, pioneering agile methods of delivery. Achievements: • First government department to receive a Digital by Default Service Standard accreditation for an internal product. Highlighted as an exemplar across Whitehall in the cross-government comms Internal Capability Review.• Anticipating cash savings of £300k per annum, expecting to save £1.4m in staff time during the first full year. Satisfaction rates have… Show more Led on the strategy and delivery of a new intranet for the department, pioneering agile methods of delivery. Achievements: • First government department to receive a Digital by Default Service Standard accreditation for an internal product. Highlighted as an exemplar across Whitehall in the cross-government comms Internal Capability Review.• Anticipating cash savings of £300k per annum, expecting to save £1.4m in staff time during the first full year. Satisfaction rates have jumped by 34%. Show less

Leeds, United Kingdom

Developed the strategy and managed the communications and engagement piece during the health and social care system-wide change programme.Achievements:• Supported the smooth transition of 700 employees out of the department, in the midst of the largest reform agenda seen in the health and care sector.• Was able to provide and sustain the highest level of comms support (through targeted comms, manager support, and continued promotion of opportunities) – a level of service not met… Show more Developed the strategy and managed the communications and engagement piece during the health and social care system-wide change programme.Achievements:• Supported the smooth transition of 700 employees out of the department, in the midst of the largest reform agenda seen in the health and care sector.• Was able to provide and sustain the highest level of comms support (through targeted comms, manager support, and continued promotion of opportunities) – a level of service not met by any other organisation/ALB in the process. Show less

Leeds, United Kingdom

Internal Communications Manager, Department of Health (March 2006 - July 2011)Developed and implemented a channels strategy, led on high quality communications to targeted groups, established an ALB network of internal communications leads sharing best practice and knowledge.Achievements:• Boosted leadership visibility through a revised face-to-face briefing process which led to 98% of briefings taking place as opposed to 48%.• Editor and owner of an award winning staff… Show more Internal Communications Manager, Department of Health (March 2006 - July 2011)Developed and implemented a channels strategy, led on high quality communications to targeted groups, established an ALB network of internal communications leads sharing best practice and knowledge.Achievements:• Boosted leadership visibility through a revised face-to-face briefing process which led to 98% of briefings taking place as opposed to 48%.• Editor and owner of an award winning staff magazine. I developed and launched a new online staff magazine to respond to an efficiency drive, built around user needs, saving the department £73k per annum whilst exceeding reader satisfaction levels.Internal Communications Manager, Delivery Group Business team, Department of Health (April 2004 - March 2006)Led the internal communications function for the Group following a radical restructure programme. Established key channels to inform, support and engage staff during a period of instability. Show less

Ba (Hons) In Business Studies

Hnd Business Studies

Gcses