Rachael Lim Email and Phone Number
Motivated professional with more than 19 years on customer service and support experience, focused on operational leadership, technical operation and people management. Proven history of effectively managing internal and external customer with service excellent. Lead by example and focus on team development.
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Corporate Partnerships ManagerInstitute For Human Resource Professionals (Ihrp) Dec 2021 - PresentSingapore -
Senior Regional Manager, Technical SupportWirecard Jan 2020 - Jun 2021SingaporeLed a team of POS and eCommerce Engineers, provided technical support and assistance to merchant from APAC countries (Singapore, Malaysia, Hong Kong and Philippines). -
Team Lead, Customer SupportWirecard Nov 2013 - Dec 2019SingaporeLed a team of local Customer Support Representatives, providing POS technical support for merchants and card membership for consumers. Took charge of a team of external Customer Support Representatives, managing APAC merchants across Singapore, Malaysia, Hong Kong and Philippines.
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Team Lead, Merchant SupportKorvac Holdings Feb 2011 - Nov 2013SingaporeLed a team of Customer Support Officer, providing POS merchant with 24hours technical support and assistance.Was part of the Wirecard acquisition. -
TrainerCold Storage Singapore Sep 2006 - Jan 2011SingaporeCreated training material and conducted Point of Sales, Customer Service and Grocery display trainings. -
Checkout Service ManagerCold Storage Singapore Mar 2003 - Sep 2006SingaporeManaged the store's customer service and a team of cashiers.
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Customer Service OfficerCold Storage Singapore Sep 2002 - Feb 2003SingaporeOne of the first Customer Service Officers in Cold Storage. Assisted customer with all customer service queries and handled yearly festive ordering program.
Rachael Lim Skills
Rachael Lim Education Details
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Chemical Process Technology
Frequently Asked Questions about Rachael Lim
What company does Rachael Lim work for?
Rachael Lim works for Institute For Human Resource Professionals (Ihrp)
What is Rachael Lim's role at the current company?
Rachael Lim's current role is Corporate Partnership Manager | Customer Support Management | Customer Experience Management | Operation Support |.
What schools did Rachael Lim attend?
Rachael Lim attended Singapore Polytechnic.
What skills is Rachael Lim known for?
Rachael Lim has skills like Leadership, Team Leadership, Customer Service, Technical Support, Service Desk, Point Of Sale Systems, Consumer Services.
Who are Rachael Lim's colleagues?
Rachael Lim's colleagues are Siti Nuraisah J., Delphine K., Ihrp Admin, Sean Wong, Murali Naidu, Ramu Kodiappan, Karina Kuok.
Not the Rachael Lim you were looking for?
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Rachael Lim
Business Studies Student At Ngee Ann Polytechnic | Aspiring Human Resource ProfessionalSingapore -
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