Rachael Demaida Email & Phone Number

Waterbury, CT, US

Southington, Connecticut, United States

Creates an inspiring team environment with an open communication culture.Keeps the team focused with all activities and task prioritization.Discover training needs and provide coaching.Determines impediments and provide solutions to complete tasks.Distributes information, including requirements, updates, or challenges to all stakeholders.In addition to.

Southington, CT

Create white-label iOS targets for new iOS applications Create iOS automation software to build, upload, and submit iOS applications for review Perform audits of iOS application targets for consistency, including ensuring correct assets and scripts are included in projects Create scripting to optimize image asset creation

Norwalk, CT

• Sole maintainer and developer for android apps o Implements new features o Rolls out new apps for new customers o Creates bugfixes for issues that exist within the codebase. o Manages play store listings
• Routinely tests applications and interfaces and logs issues into the bug tracker.
• Reports usability concerns and issues to the proper teams and follows up to ensure quality.
• Routinely creates and updates relevant client-facing help center documentation.
• Combines technical expertise with customer service to answer questions and solve issues with the goal of 80% resolution on first contact.
• "Translates" highly technical resolutions into non-technical explanations and action-points that are easy to understand for non-technical people.

Waterbury, CT

• Create scripts to automate routine procedures, such as using WOL to wake up an entire classroom of PCs
• Troubleshoot hardware issues; repair PCs/laptops/cart-on-wheels as required and deploy replacement equipment as needed.
• Conduct training sessions for new employees and refresher courses on request
• Create and maintained documentation regarding common IT practices and IT equipment usage.
• Identify and organize tickets according to priority and assign tickets to appropriate personnel
• Perform routine health-checks of vital equipment (battery backups, classroom equipment, network closets)

Waterbury, CT

• Create and maintain a VB.NET application that streamlines the digital file creation process and production of printed copies for mailing
• Sort, file, and process incoming warrants (including creating digital copies and letters of initial notice)
• Create and distribute notices of wage garnishments, property auctions, and bank inquiries
• Research warrant recipients for updated location and contact information

• Provided Hands/Eyes support in Data Center; example: reboot servers in emergencies
• Provided systems monitoring for core servers, applications, and batch jobs, as well as changes in both production and test environments.
• Utilized multiple ticketing systems to track and escalate issues.
• Worked in conjunction with Third level support via pager, cell, instant message, or telephone to resolve issues expediently.

• (Volunteer work)
• Organized staff recruitment and scheduling
• Organized set-up, tear-down, and storage of sensitive digital equipment (soundboards, speakers, monitors, projection units/screens, etc.)
• Troubleshot equipment in emergencies
• Trained staff in proper use of equipment, as well as minor troubleshooting procedures

Bachelor Of Science (B.S.), Computer Science

Associate Of Science (A.S.), Computer Information Systems Technology

Activities and Societies: Dean's List