Rachael Smith Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California

• New employee on-boarding and training, with continued coaching and development resulting in personal and departmental promotions. Oversee day-to-day workload for Customer Service Team for wholesale, key accounts and retail divisions.• Navigate Customer Service challenges after merger of 3 brands following acquisition.• Responsible for new account implementation, including EDI set-up, logistics automation between various e-processing systems and vendor guide study. Co-ordinate orders… Show more • New employee on-boarding and training, with continued coaching and development resulting in personal and departmental promotions. Oversee day-to-day workload for Customer Service Team for wholesale, key accounts and retail divisions.• Navigate Customer Service challenges after merger of 3 brands following acquisition.• Responsible for new account implementation, including EDI set-up, logistics automation between various e-processing systems and vendor guide study. Co-ordinate orders with fulfillment team and third-party warehouse, ensuring customer compliance requirements are followed. Regularly review warehouse reports to resolve late shipments, inventory issues and ensure our contract is adhered to.• Create and manage reports used to track Customer Service and Operations metrics. Update Sales and Accounting reports, providing daily and monthly updates to the company executives. • Eagerly identify opportunities to streamline operations, and implement new processes to recognize and capture lost revenue, as well as providing Accounting Receivable data to collect on aging accounts. Investigate discrepancies on orders, invoices, commissions, shipments and accounting transactions. Show less

Greater Los Angeles Area

Customer Service Associate and Key-Account Manager for a publishing company that independently designs and creates gifts, books and stationary.• Greet all visitors providing a welcoming initial point of contact• Prepare conference rooms for meetings and interviews• Train new hires on company policies and customer account responsibilities• Manage general office maintenance, including special projects, company events, office supplies, and facilities maintenance• Day-to-day… Show more Customer Service Associate and Key-Account Manager for a publishing company that independently designs and creates gifts, books and stationary.• Greet all visitors providing a welcoming initial point of contact• Prepare conference rooms for meetings and interviews• Train new hires on company policies and customer account responsibilities• Manage general office maintenance, including special projects, company events, office supplies, and facilities maintenance• Day-to-day workload for Customer Service department of all wholesale and retail divisions• Coordinate with third party warehouse regarding orders, inventory, shipping specials and instructions • Provide excellent customer service and relationship management to direct customers and outside sales representatives• Research and resolve customer complaints and order issues• Management of large corporate account direct orders and sales support. • Responsible for new account implementation, including EDI set-up, logistics automation between various e-processing systems and vendor guide study• Identify opportunities to improve processes and oversee integration to streamline operations• Update databases, logs and reports as used by Customer Service and Operations departments• Update daily and monthly reports for sales tracking and invoicing Show less

Marina Del Rey, California

Comprehensive office management with specials projects including assisting accountant, creating and implementing office manual and procedures, bringing overdue book-keeping accounts up to date and preparation for filing taxes for clients. Executive Assistant duties include managing the calendar for the CEO, coordinating special projects as needed, answering phone and responding to emails.

Santa Monica, California

5 years experience assisting the company President, completing and delegating duties to effectively and efficiently manage the office. Assistant duties included maintenance of the office calendar, special projects, scheduling travel within budgets, preparing documents and office for meetings, and acting as the primary liaison for incoming phone calls and emails.Responsible for all office management, new employee recruiting, training, and benefits enrollment, inventory control… Show more 5 years experience assisting the company President, completing and delegating duties to effectively and efficiently manage the office. Assistant duties included maintenance of the office calendar, special projects, scheduling travel within budgets, preparing documents and office for meetings, and acting as the primary liaison for incoming phone calls and emails.Responsible for all office management, new employee recruiting, training, and benefits enrollment, inventory control and product ordering, package and ship time-sensitive sales, and compiling monthly expense and commission reports on Quickbooks Online.Increased company interaction with stylists by producing educational videos and scheduling hands on classes nationally. Provided technical support for product line and updated social media to increase website traffic.Organized company participation with local charitable events Show less

Liverpool, Uk

Sales and up selling of stock to meet personal and team targets, while maintaining visually appealing stock displays, inventory control, replenishment and design.Accurately communicate sales, telephone calls, deliveries and e-mails between team members, and respond to customer inquiries.

Manchester, United Kingdom

Provide outstanding customer service to passengers during check-in and boarding while under tight deadlines to avoid aircraft delay. Be vigilant checking passports and visas to confirm passengers’ identity and status. Communicate schedule, seating on board and record any requests with aircraft Dispatcher. Cleared all background and security screening for Air-Side Pass to work un-escorted in government restricted areas.Temporary position contract