• Audit and evaluate customer’s invoices, contracts, and orders to ensure revenue (ETL) is billed appropriately• Research services, related orders, MSAs and any amendments to provide an Early Term Liability Estimate • Extract data from contract management, provisioning and billing systems for analysis • Coordinate with Margin Assurance, Carrier Relations and Commercial Services Groups as needed to assess/validate third party liability • Proactively work with Sales, Account and Disconnect teams and customers to ensure accuracy of ETL • Accurately interpret standard and non-standard contracts

• Audit and evaluate customer’s invoices, contracts, and orders to ensure revenue (ETL) is billed appropriately• Research services, related orders, MSAs and any amendments to provide an Early Term Liability Estimate • Extract data from contract management, provisioning and billing systems for analysis • Coordinate with Margin Assurance, Carrier Relations and Commercial Services Groups as needed to assess/validate third party liability • Proactively work with Sales, Account and Disconnect teams and customers to ensure accuracy of ETL • Accurately interpret standard and non-standard contracts

• Classified disputes and determined which category they belonged with regard to Visa Inc and corresponding Banks policies and procedures. • Applied relevant laws and regulations to create cases, issue credit and resolve cases when applicable. • Created letters to notify cardholders of the status of the dispute.

These are skills, programs, systems that I have familiarity with working in as an end user. I am also proficient with Microsoft Office Suite.

• Data clean up and accuracy for project to merge multiple systems into a single system.• Verified product information via company website/direct contact with manufactures• Created spreadsheets with formulas to make data easier to mass load

• Researched and analyzed corporate structure of global family trees and corrected errors in internal database and maintained internal client database to reflect accurate corporate family tree information/structure• Assisted in establishing procedures and protocols to reduce duplicate clients and coding by 75%• Corrected family tree linkage/structure for over 60% of all client trees that generated over $100,000 in revenue• Created spreadsheet and reports in Excel using Pivot, VLOOKUP, HLOOKUP, Concatenate, graphs and formulas• Created queries using Hyperion/Brio and updated existing queries when applicable• Co-created a Wiki Page to document policies/procedures created with regard to duplicate coding, Family tree research and requesting updates from Dun and Bradstreet to update family tree linkage and company profiles• Attended and created reports for weekly staff conferences to provide management and with data and reports dealing with SLA’s , cleanup, products we used and services we provided • Monitored the global markets and followed market trends to update internal database when necessary • Updated, researched and maintained 80% accuracy on the Corporate Family Tree information/structure

• Ensure compliance with all SOX and internal audit guidelines for setting up/maintaining global vendors in Oracle 11i.• Verification of Vendor information vial various sources (e-mail, internet, fax and phone)• Created new clients in Oracle, new paysites and maintained data accuracy with existing vendors (data entry)• 1099 maintenance• Reviewed invoices to insure correct documentation and approvals

• Maintain data integrity of client databases• Verification of global clients names, addresses, D&B number (DUNS Number and corporate family tree linkage)• Primary liaison between Client Mangers and D&B representatives, regarding corporate family tree structure and company profile information (WebCAS - Mercer invoicing system and Siebel - Mercer marketing system)

• Managed programs and supervised a staff of 4 to 12• Maintained accurate bookkeeping of payments made on a weekly basis for over 60 children.• Resolved conflicts among children by supporting their emotional and social development, encouraging understanding of others and positive self concepts.• Researched other childcare facilities and cultures and developed new activities • Communicated with children’s parents or guardians about daily activities, behaviors and related issues. • Served on the following committees: Curriculum, Staff Appreciation and Togetherness/Building Stronger Relationships.

• Maintained a safe play/learning environment. • Researched and developed group curriculum/activities (art, science, physical, math etc.)