Rachael Monks Email & Phone Number

Chelwood Gate, England, United Kingdom

To provide front-line and professional support and advice to the general public, CATS employees, external partners, vets, and volunteers on the charity’s neutering programme, and facilitate the smooth running of the neutering department.

London, England, United Kingdom

Handling massage and beauty bookings over the telephone and using software to manage therapists’ diaries. Answering emails, live chat on website and any other admin tasks required.This role required my ability to handle high pressure situations and use the best of my communication skills in order to find a therapist available within short notice for the customer.

Role is to be the first point of contact for, and to ensure the smooth entry of visitors to ZSL in an efficient, professional and friendly manner, along with being an administrative support for the Supporter Services office.- Answer internal phone calls from staff and be on hand to help with any queries.- Manage the visitors diary and ensure that visitor passes are created ahead of the scheduled meeting.- Proven to create good relationships amongst staff members within ZSL.- Keeping reception tidy and very welcoming.- Be aware of the alarms within the main office and deal with the appropriately in a calm manner.- Keep reception training manual up to date and train new staff members, along with refreshing older staff members on reception duties.- Complete admin tasks, such as BACs cancellations, sorting through returned post, answering Member's email queries.- Prepare a weekly sheet which shows the events/meetings happening throughout the event spaces at ZSL.- Updating internal phone list when staff leave and new beginners start.- Trained on their CRM system, SRO4, to help complete admin tasks.- Informing the maintenance team when faults are noticed, and ensuring they are fixed.

Role is to maintain front desk, including admin work and answering phones, while ensuring clients andtheir animal’s needs are met.- Manage calls in a friendly and professional manner to accurately record data onto a client files.- Book appointments for clients and their pets.- Trained to use veterinary software (Jupiter and Zeus).- Proven to create good relationships with clients and amongst the staff team.- Maintaining a calm environment in the event of an emergency- Keeping reception clean and welcoming- Managed referral specialist diaries by booking appointments and gaining required informationfor cases.- Attended training sessions to improve skills, including Proactive Pets, Hills diet, Bayer andvarious customer care.- Able to deal with sensitive subject matters, such as euthanasia or client complaints.- Maintain and update notice boards in Reception waiting area.- Trained in till management, handling of large cash amounts and cashing up for next shift.

Role entails encouraging age and culturally diverse clients to undertake tests for Sexually TransmittedDiseases (STIs) and in providing comprehensive and accurate information to assist them in their lifechoices.- Proven ability to quickly engage with individuals and build trust.- Proven experience in being able to communicate information, opportunities and benefitspowerfully.- Ability to capture and accurately record data.

Role was to manage calls from patients and healthcare professionals with urgent and non-urgent carerequirements, then direct the caller to the service suitable to their needs.- Manage all cares in a controlled and professional manner.- Recording information in the chosen software timely and accurately.- Using own initiative to deal with all types of calls and deliver the best outcome for the caller.

Role was accountable for providing a safe and welcoming environment for children with a variety oflearning difficulties.- Designed and delivered tailored play experiences against desired learning outcomes.- Ensured that Health and Safety were paramount and adhered to at all times.

Role encompassed a full range of customer service and sales skills in order to maximise profitabilityand deliver the best possible customer experience.- Used detailed product knowledge to assist in customer choice maximise sales opportunities.- Trained in till management, customer complaint handling and in stock management.- Optimised merchandising and promotions in line with required standards.

Bachelor Of Science - Bs, Psychology

Psychology BSc (Hons) at Goldsmiths University. Foundation year included.

As & A Levels

English Literature and Language, Psychology, Sociology, Photography

Gcse

English Language, English Literature, Maths, Sciences, R.E, Art Ceramics, Geography, ICT, Music, DT Food.