Reports to: Technical Director & Managing DirectorKey Achievements:• Coordinated Project management seeing the complex process of renewal through time management, managing sources of information, compilation and data analysis, continuous communication.• Incident reporting. Centralized the reporting structure enabling reporting as soon as incidences occurred. Reduced non-reporting and late reporting of incidences down to 95% • Created and launched three products – mobile device insurance and two different types of small business insurance packages, designing marketing material, face to face interaction with client to create awareness and sell the covers • Processed claims of over US$ 6.5 million • Met KPI’s in the service level agreement with performance of over 96% • Changing attitudes of clients towards insurance by creating positive experiences, awareness and educational. Brought on board customers bringing and income of approximately KShs.350,000 per month • Faster turnaround time on claims responses and payments such as in Marine claims – had a loss adjuster on key client import locations to respond to claims or potential claims – complex claim resolved in under a month from previous >90 days • Member of a high-performing team that established new framework that saved the organization 50% of its insurance spending • Replaced the insurance department client did not need to have an insurance team internally, thus saved on costs of hiring and other related costs • Consistently ensured Zero (0) shillings debt running over 6 years • Lead and coordinated risk assessments and prepared reports thus saving the organization upwards of KShs.4 million typically paid to external consultants.

Key Responsibilities and Duties• Managed both General Insurance and Group Life Assurance corporate business. • Supports Risks analysis, customizing solutions and marketing policies specific to the client’s needs based on data collected through interviews, meetings, surveys and proposal forms• Training clients and potential clients on insurance matters to understand, control and manage risks their organizations’ are faced with.• Claims management; report and collect data/information on loss, assist in investigations and follow up to ensure fair and timely reimbursement to the insured • Credit control; control of premium payments within stipulated periodAchievements• Member of team that set up existing systems at Gras Savoye Kenya which was established in 2012/2013 as staff number 6.• Risk surveys for customers leading to improved risks and a new appreciation to the consequences of non-compliance.• Instrumental in assisting the finance department reconcile and collect outstanding debt, collecting over KShs.10 million • Oversaw a wide range of accounts in due to my broad operational skills in life, pensions and general; this was until the business grew too big to handle individually and more staff hired to focus on the Life business.

Key Duties and Responsibilities• Overall responsibility of the smooth running of the General Insurance, Pensions and Life assurance departments• Proactively provide input for the continuous improvement of the company’s existing and new products to meet client needs in a changing market environment • Ensuring compliance with the regulatory and other underwriting guidelines.• Recommending to management effective underwriting systems and procedures for proposals and policies, drafting policies and endorsements and renewals.• Work closely with risk department to establish procedures for surveys, initiating risk management programmes and compliance with recommendations on risk improvement.• Establish appropriate internal underwriting procedures and criteria to control risk.Key Achievements• Upselling services through interactions with clients during the year, thus growing the business organically • Introduced a product in partnership with one of the largest insurers to protect bereaved families of staff that die while on service (actually my proudest achievement).• Established new filing and record management system hence reducing time lost in tracing and retrieving documents. • Modified most operations to online and reducing waste associated with printing, storage and archiving charges of physical copies.• Training of staff on financial management, pension savings.