Rachelle Araos Email & Phone Number

New York, United States

Greater San Diego Area

Eastwood City, Quezon City

Supervise the day to day activities of resources. Monitor the progress of projects and remove impediments that would hinder the project teams from meeting their goals. Maintain control of the project portfolio in accordance with the business plan and obtained the necessary approval for project changes. Ensure that members of the project team apply knowledge, skills, tools and techniques to meet or exceed project objectives as described in the project plans. Build and maintain business relationships with offshore counterparts. Be constantly in tune with developments in the IT Industry, current with competitive market information, and abreast with the advancements in R&D and other technologies, both locally and internationally.

Supervise the day to day activities of a team of Quality Analysts (assignments, mentoring, staffing, administration, and performance reviews). Monitor the progress of all projects in the company and remove impediments that would hinder the project teams from meeting their goals. Ensure that members of the project team apply knowledge, skills, tools and techniques to meet or exceed project objectives as described in the project plans. Be constantly in tune with developments in the IT Industry, current with competitive market information, and abreast with the advancements in R&D and other technologies, both locally and internationally.

Responsibilities: Supervise the day to day activities of a team of Systems Analysts, Technical Authors, and Project Managers (assignments, mentoring, staffing, administration, and performance reviews). Monitor the progress of all projects in the company and remove impediments that would hinder the project teams from meeting their goals. Maintain control of the project portfolio in accordance with the business plan and obtained the necessary approval for project changes. Ensure that members of the project team apply knowledge, skills, tools and techniques to meet or exceed project objectives as described in the project plans. Build and maintain business relationships with offshore clients. Be constantly in tune with developments in the IT Industry, current with competitive market information, and abreast with the advancements in R&D and other technologies, both locally and internationally.

Responsibilities: Supervise the day to day activities of a team of Software Engineers, Systems Analysts, and Project Managers (assignments, mentoring, staffing, administration, and performance reviews). Translate the business requirements into systems requirements specifications. Propose enhancements to the application to onshore counterparts and worked with them through all the phases of design and development. Monitor the progress of all projects in the company and remove impediments that would hinder the project teams from meeting their goals. Maintain control of the project portfolio in accordance with the business plan and obtained the necessary approval for project changes. Ensure that members of the project team apply knowledge, skills, tools and techniques to meet or exceed project objectives as described in the project plans. Build and maintain business relationships with offshore clients. Be constantly in tune with developments in the IT Industry, current with competitive market information, and abreast with the advancements in R&D and other technologies, both locally and internationally.

Manila, Philippines

Responsibilities:Facilitate student learning in the area of Knowledge Management

Key Accomplishments and Responsibilities:Manages Manila-based resources to optimize productivity in order to maximize value for Lakeside stakeholders (including owners, clients, and employees).Supports the overall strategic goals and vision of the company and drives these messages down the line through proper communication and delegation.Develops the appropriate rewards/recognition programs, mentoring processes and talent management to create a high-performance organization.Plans high-level direction of Manila organization through prioritization of client, employee and organizational requirements.Monitors and manages performance measures for the organization to ensure proper balance of effectiveness and efficiency.Measures the overall (annual average) productivity (% billable hours to all working hours) of billable Manila-based Operations employees. Measures full budget including payroll.Measures percentage of projects delivered on-time or early that meet client expectations. On-time delivery is based upon a final schedule for a project and may include changes in the schedule for agreed upon scope changes. This measure only applies to project schedules driven by Lakeside and not client dates.Measures retention rate of Operations resources over last period.Develop process to better track projects in terms of on-time delivery, resource allocation, budget, and quality.

Key Accomplishments and Responsibilities:Supervises the day to day activities of a staff of Project Managers and Requirements Analysts (assignments, mentoring, staffing, administration, and performance reviews).Monitors the progress of all projects in the company.Maintains control of the project portfolio in accordance with the business plan and is responsible for obtaining the necessary approval for project changes (i.e., cost, scope, schedule, etc.). Ensures that Project Managers apply knowledge, skills, tools and techniques to meet or exceed project objectives as described in the project plans. Builds and maintains business relationships with offshore clients, is constantly in tune with developments in the IT Industry, current with competitive market info, and abreast with the advancements in R&D and other technologies, locally and internationally.

Responsibilities: Supervise the day to day activities Requirements Analysts (assignments, mentoring, staffing, administration, and performance reviews). Help translate the business requirements into functional requirements specifications. Propose enhancements to the application to onshore counterparts and worked with them through all the phases of design and development. Monitor the progress of assigned projects and remove impediments that would hinder the project team from meeting their goals. Ensure that members of the project team apply knowledge, skills, tools and techniques to meet or exceed project objectives as described in the project plans. Build and maintain business relationships with offshore clients. Be constantly in tune with developments in the IT Industry, current with competitive market information, and abreast with the advancements in R&D and other technologies, both locally and internationally.

Key Accomplishments and Responsibilities:Manages both the Development and Quality Assurance Teams taking into consideration both current skills and interests of team members, when assigning activities and allocating tasks and responsibilities to effectively leverage available resources. Creates the project plan and work plan for each of the development and QA teams but restructures tasks/resources as required by the changing needs.Works with the testing team to plan the testing activities, and measures and monitors progress to ensure that testing is on time and within budget, and that all quality and design requirements are met.Supervises the maintenance/support responsibilities of the Manila team from reviewing all defects currently assigned to Manila, allocating the defects to the corresponding developer for correction, and prioritising which defects are to be corrected first. Coordinates with stakeholders during releases.Manages the release schedule and resource allocation.Maximizes the efficiency, effectiveness and quality of the team's work, always looking for ways to improve.Identifies and addresses potential issues before they are recognized by others, keeping management informed and involved.Plans opportunities to improve own and other's technical competency and professional growth.Deployed for 3 weeks in the company's offices in Stockholm and Linkoping, Sweden to assist in the planning of the future activities for the team in Manila and also to learn more about the products that the team will be supporting. As a result of this visit, I was able to develop, promote and maintain effective working relationships with our Swedish counterparts, gaining their trust and confidence for the entire team in Manila.

Key Accomplishments and Responsibilities:Deployed as a consultant in Illinois, USA for 9 months at the client's main office where I assisted and mentored the client in the design and development phases of the Claims Component Solution, a web-based Accenture proprietary application designed and built to dramatically improve the efficiency of local insurance carriers' claim handling process.As a consultant, I translated the functional design specifications into technical design using object-oriented analysis, particularly UML. I was involved in the design and code reviews making sure that the design and coding standards are strictly followed to maintain consistency in the application. Consequently, I was also appointed as the Onsite Management Lead for the team of 10 resources from Manila who were also assigned on-site. As an onsite management lead, I was responsible for providing performance feedback, handling issues, and ensuring that administrative tasks are completed on-time for each of the resources from Manila.Lead the "Fix-it" team in the timely delivery of corrections to defects logged during the User Acceptance Testing. I managed a team of 3-5 resources where our tasks are highly dynamic as dictated by the defects logged in the bug tracking tool. I decide on which defects will be delivered per day and provide a detailed status report to our manager.Proposed enhancements to the application to German counterparts and worked with them through all the phases of design and development.Worked in maintenance and support responsibilities of the Manila team, where we follow the "follow the sun" concept, to provide a better service to our customers.

Key Accomplishments and Responsibilities:Closely worked with the clients during the requirements gathering and analysis phase to come up with an approved functional design specification.Translated the functional design specifications into technical design using object-oriented analysis, particularly UML.Efficiently coded modules following the design specifications and standards while ensuring that schedule commitments are met.Supervised the work of others, allocating tasks to effectively leverage available skills and resources.Kept supervisors informed and involved as issues develop, ensuring issues and resolutions are documented.

Key Accomplishments and Responsibilities:Efficiently coded modules following the design specifications and standards while ensuring that schedule commitments are met.Went beyond immediate requests and activities to ensure related tasks were completed even when outside of immediate area of responsibility.Acted as an instructor for an internal Java and OOP course which was relevant as the team was just being retooled in Java.Conducted research on relevant technologies that helped improve the performance of the application being developed.

B.S. Computer Science, Information Technology

Master In Technology Management