Rachel Penn Email and Phone Number

Continued below responsibilities; continued to assist Operations Director, Sr. Managing Director, and Managing Director

• Managed and assisted with calendars, timesheets, expense reports, travel, lunches and dinners, meetings, engineering license renewals, contacts, phone lists, and org charts for 4 executives and several teams• Wrote and distributed meeting minutes for internal and external meetings• Onboarded and supported new employees in a 90+ person team• Coordinated short and long term intra- and intercompany events to foster business development• Sourced and catalogued lunch-and-learns to foster a learning environment between employees and engineering manufacturing companies• Updated content management system• Performed QA/QC for grammar and formatting for various team documents• Worked with accounting to keep track of purchases and invoices on occasion• Prepared proposals and specifications for engineering bids and issuances• Worked with marketing team to create and edit large proposal packages as well as resumes, project profiles, and org charts on occasion• Wrote and edited cover letters and letters of recommendation• Attended administrative webinars, events, and classes to expand upon skills

Floor Manager• Partnered with Events Manager regarding design elements, organization, and setup for special events for exclusive patrons and major donors• Managed teams of caterers, facilities, and guest service associates during setup and breakdown of eventsGuest Service Associate• Provided exemplary service to theater patrons, including use of positive language, handling of patron questions and complaints, and ability to understand and fulfill patron needs • Became the face of the company as the greeter or usher, often solving issues on the spot • Became proficient in Tessitura, phone calls to and from patrons, and data entry, specifically in regards to processing subscriptions and creating and editing constituent accounts • Utilized problem-solving skills, hand-eye coordination, interpersonal skills, time and money management, and individual and team skills as a certified bartender

• Attended Chicago shows and restaurants to develop critiques and write articles for publication in print and on The Big City Blog• Reviewed and edited press releases for local bars and restaurants prior to publication• Networked within communities to identify new and trendy small businesses to review

• Met with peer student writers in 6-8 collaborative appointments a day to help develop and edit academic, creative, or professional papers and projects• Developed, wrote, and helped produce films as part of the Writing Center’s film team• Worked as a Conversation Partner with international students studying English as a second language on pronunciation, grammar, and casual conversation• Worked as a specialized Writing Fellow for students in unique 10-week courses

•Prepared and served soups, salads, and sandwiches to 80-100 customers a day as well as occasionally operated cash register/espresso machine and took orders