Rachel Anthony Email and Phone Number

Manage $90M in SaaS Renewals for our Strategic NA Retail customers

• Manage a team of 8 Renewal Specialists in renewing ~$320 million in Support/Maintenance and SaaS Renewals • Responsible for achieving Customer Success/Renewals Company Goals• Support the team in developing relationships with the customers and in negotiations• Collaborating with multiple internal teams to move our Customers to SaaS• Identify and pursue Up-sell Opportunities

• Manage a team of 8 Renewal Specialists in renewing ~$150 million in Support/Maintenance and SaaS Renewals across North America and LATAM• Responsible for achieving Customer Success/Renewals Company Goals• Support the team in developing relationships with the customers and in negotiations• Work across the company with to keep customer satisfaction high

• Supported the Renewals team in reporting, process improvements, and overall strategy• Developed a “one source of truth” Dashboard for our SaaS and Maintenance Renewals Teams to use for metrics and day to day management of the business• Subject matter expert for Apttus contracting and Workday accounting systems • Responsible for system upgrades, change requests, team training, and process performance• Developed CFO metrics deck for internal management and board presentations

• Managed Hosting/Cloud Renewals for volume accounts• Consolidated Renewal teams for 3 business divisions to create a structured renewal cycle.• Reduced Revenue on Hold from $14M to $2M by creating and managing a special team/project• Managed finance requirements and deliverables for Apttus implementation

• Responsible for the budgeting and monthly forecast for the support services group• Presented monthly forecasts and results to the CEO and executive leadership• Built a multi-year forecast used in merging the newly acquired company• Provided merger analysis to executive leadership for creating and managing the combined company• Coordination of consolidated reporting and analysis from cross company FP&A groups• Created multi-year sales and marketing model used to drive the budget process• Coordinated cross functional sales group reorganization bringing together teams from IT, Accounting, HR and Purchasing to accurately forecast regional cost and revenue• Created and implemented new A/R process to identify and reduce customers going into suspension, improving revenue recognition consistency

• Advised Division Presidents on financial and operational decisions• Focused on maximizing profitability, cash flow, and operational performance for three master planned communities, representing over $100 million of combined annual revenue. • Pursued new land acquisitions, developed detailed pro-forma models maximizing IRR, managed cash flows to ensure that projects achieve forecasted returns• Led finance team in new accounting software implementation, worked with IT team to ensure proper revenue and gross margin reporting• Managed financial relationships with JV partners • Completed downturn analysis and maintained investor relations during the fall of the housing market• Held community management responsible for meeting budgets and reductions

• Financial planning and analysis; bookings, sales, earnings, and cash• Analyzed contracts performance to budgets• Forecasted program performance (annual and multi-year)• Completed quarterly analysis and forecasting on major contracts• Processed performance based billings• Participated in negotiating a Berry Amendment waiver with the U.S. Navy