Rachel Armanious Email & Phone Number

Oakville, On, Ca

• Investigate, classify and manage AEFI cases, which are reported to Public Health Ontario and then to Public Health Agency of Canada who forwards it to the World Health Organization for monitoring vaccine safety• Liaise, gather, and analyze information through interview with AEFI clients and consulting stakeholders such as Family Physicians, Hospitals, Connecting Ontario, and Customer Communications Management• Develop mentorship procedures, training resources, AEFI guides and education presentations and provide feedback regarding current protocols and processes• Deliver education sessions to parents/guardians requesting vaccine exemptions for their school age children• Monitor research and evidence-based policy documents from sources such as Government of Canada, Public Health Ontario, and Ministry of Health to ensure adherence to case-management protocols

• Provided immunization education through email or phone to parents/guardians of school age children and individuals, utilizing appropriate policies and procedures• Created Frequently Asked Questions (FAQ) document to support and train staff responding to SIP inquiries and improve customer service communication• Developed and maintained partnership with private schools, supporting their immunization clinics by coordinating clinic day and providing education and resources • Conducted quality assurance of SIP consent forms and immunization details entered by TPH staff in the online database, Panorama, to identify deviance, root causes and ensure corrective actions done in a timely manner

Toronto, Ontario, Canada

• Developed TPH COVID-19 childcare guidance document by utilizing research and evidence-based sources from the municipal, provincial, and federal levels, while focusing on determinants of health and public health. Chaired weekly meetings with Medical Officers of Health, managers and supervisors to review changes• Developed, updated and provided feedback on policies and procedures like: Child Youth and Response Team Management, Enteric Outbreak Management and TPH Infection Prevention and Control in Child Care Centres• Attended weekly policy and procedure meetings with AMOH, managers, supervisors, and health promotion specialists • Project lead of updating the COVID-19 guidance websites for childcare and day camp centers• Formulated Child Care COVID-19 FAQ document in collaboration with TPH Hotline Team to train new hires by using research and policy documents• Provided expert advice, education and resolving client complaints in response to email inquiries from TPH staff, operators, principals, and staff/parents of children in childcare, day camp and school o Responded to inquiries by analyzing and interpreting TPH and Ministry guidance to inform decisions and consulting public health inspectorso Developed a training guide to mentor new hires in responding to inquiries • Collaborated with stakeholders to develop childcare/day camp/school policies into written and visual products like procedures, fact sheets, guides, and tools• Established and developed strong relationship with stakeholders such as Toronto Children Services, TPH Hotline team, TPH School team and Testing team, to advance TPH’s policies and procedures

Toronto, Ontario, Canada

• Responded to childcare COVID-19 outbreaks and educated operators on COVID-19 and disease management over the phone• Created training packages with checklists and resources for new hires

Toronto, Ontario, Canada

• Responded to COVID-19 cases and close contacts over the phone, while adhering to case management protocols and providing education, management and resources to shelters, schools, and childcare clients• Mentored new hires while implementing effective training approaches

Oakville, Ontario, Canada

Bachelor Of Science In Nursing (Bscn), Registered Nursing/Registered Nurse

Master Of Teaching (Mt), Education