Rachel B. Email & Phone Number

Greensboro, Nc, Us

Greensboro, Nc, Us

Vernon Hills, Il, Us

• Configure and customize Okta functionalities to align with specific business requirements.Foster close collaboration with application owners and teams to ensure seamless integration.Demonstrate a comprehensive understanding of advanced authentication protocols, including SAML, OAuth, and WS-Fed.• Document configurations, processes, and procedures for effective maintenance and future reference.Monitor and optimize the performance and scalability of Okta solutions to ensure smooth operation.Identify and resolve performance bottlenecks and system issues proactively.• Serve as the primary escalation point for Okta-related incidents and support requests, providing timely and accurate resolutions

Greensboro, N.C., Us

Solicitation for Field Trial ParticipationQualifying Prescreen checks of (motherboard, router, network online and internet connectivity)Shipment of software / hardware.

Stamford , Ct, Us

•Managed Active Directory and enterprise system access requests by functional business roles and ad hoc system permissions.•Enhanced Provisioning and De-Provisioning of User Account Access via Active Directory Management Tools.•Monitored ticket queue troubleshoot and resolve tickets within SLAs related to operations and end-user requests•Complied with standard processes and procedures documentation•Strong customer service focus to successfully interact with end-users and peer teams•Followed up on unresolved ticket status on behalf of the customer

Completes detailed, routine audits to determine accuracy and compliance with service standards in an efficient and timely manner, while providing strategic suggestions for service enhancements. Documents and implements recommendations for revisions of policies and procedures. Identifies and analyzes loss trends to assist in the development of improved quality solution strategies.

Received the company’s top awards (Highest Sales and Highest Percent to Quota in 2004) as a result of exceptional customer support services, the implementation of superb sales plans, and tactical product presentations skills. Performed all day-to-day duties related to sales operations such as: ensuring customer service through fostering and nurturing customer accounts, performing data entry, facilitating above average ales, managing inventory, coordinating and setting-up visual merchandising, stocking, and handling cash payments. Trained new employees through providing coaching and mentorship on the company goals and objectives, increasing employee retention and productivity.

Cybersecurity, Cyber/Computer Forensics And Counterterrorism

Cybersecurity Analyst

Associate Of Arts And Sciences - Aas, Information Technology

Education record