Rachel Bomser Email & Phone Number

Washington, District Of Columbia, United States

Pigeon Forge, Tennessee, United States

- Maintain responsibility for recruiting, selection, placement, and onboarding services for all Culinary, Safety, Finance, and IT positions at Dollywood Theme Park, Dollywood’s Splash Country, and Dollywood’s DreamMore Resort.- Utilize SilkRoad Recruiting ATS to maintain open job postings, conduct prescreen interviews, schedule interviews, decline.

Pigeon Forge, Tennessee, United States

• Serves as liaison between Operations and HR by maintaining hiring timelines, opening requisitions, scheduling interviews, clearing Hosts, attending hiring events, and designing Host retention surveys.
• Coordinates and designs singular Operations General Safety Course to ensure efficiency and consistency park wide.
• Analyze data to provide statistics related to Host retention, satisfaction, attendance, and COVID-19 impact.
• Produces and maintains schedules for various areas including Front Gate, Parking Operations, and House & Grounds.
• Partner with Team Leads and Supervisors to properly adjust staffing due to varying park capacity levels and increase staff needs for events.
• Assign Helping Hands and Operations Hosts to various locations based on area needs/weather closures.

Pigeon Forge, Tennessee, United States

- Provided operations and guest service support while in-position at multiple attractions throughout the park.- Shadowed and assisted Operations Team Leads, Supervisors, and Managers. - Created comprehensive Host appreciation and recognition program with strong social media campaign support.- Developed three-tiered plan to improve guest experience at the.

Gainesville, Florida, United States

• Coordinated corporate sponsorships and race weekend expo vendors.
• Developed and executed social media campaign.
• Recruited volunteers and runners within the greater Gainesville and university community.
• Provided race-day assistance, including helping oversee the runners’ expo and coordinating the finish line celebration event.
• Partnered with the Gainesville Police Department and other Gainesville entities on race day logistics to ensure runner safety, such as scheduling police officers for security and traffic control, staffing and equipping.

Universal Orlando Resort

• Collaborated with Warner Bros. and other corporate partners to develop and execute marketing tentpoles.
• Developed and introduced a 5-step action plan for UPR to utilize when implementing brand identity among Team Members.
• Created an interactive Chinese Language and Business course educating UPR teams on how to communicate and conduct business with counterparts at Universal Beijing Resort.
• Analyzed data and research on Beijing and China’s tourism and theme park industry for a Corporate Strategy presentation for Universal executives.
• Translated Chinese social media posts, websites, presentations and surveys into Mandarin.
• Researched and analyzed attraction, entertainment, ticket sales, attendance and guest satisfaction data to build Clarabridge (text analytics CEM software) account.

Gainesville, Florida

• Designed marketing brochures on local parks and trails for the Natural North Florida website.
• Created a brochure highlighting North Florida parks and destinations for use in travel trade shows across Europe.
• Redesigned Natural North Florida website to highlight region’s renowned parks and trail systems.

Washington D.C. Metro Area

• Updated and created static information pieces for the Sales & Services team to use while assisting customers.
• Helped determine economic impact for convention groups by gathering Average Daily Rates, citywide pace, and final pickup information.
• Assisted the International Sales team in identifying local experts and influencers to recruit for the Destination DC Ambassador Circle.
• Created a Lost Business Report for the Convention Sales team highlighting reasons why business until 2040 was lost and how to prevent loss in the future.
• Analyzed data from previous conventions to recommend improvements to the guest experience.

Camp Nova

• Planned and implemented educational activities and fitness programs for children, ages 5-12.
• Maintained safety standards and cleanliness within a camp environment encompassing three facilities.
• Facilitated a variety of supervised activities including swimming and playing outdoor games.
• Consulted with parents on curriculum and students’ progress and achievements.

Bachelor’S In Tourism, Event And Recreation Management, Tourism And Hospitality Management

Summa Cum Laude

Minor In East Asian Languages And Literatures, Chinese