-Successfully manage a diverse portfolio of 70+ healthcare professional clients actively on assignment as their liaison with Nomad’s SaaS platform; consistently achieving a 98% positive satisfaction (CSAT) score through exceptional relationship building and proactive support-Proficiently facilitate transparent and effective communication with clients, ensuring seamless access to essential information such as benefits, taxes, payroll, contracts, reimbursements, clinical concerns, cancellations, rate changes, applications, and employment verifications.-Enhance retention rates and increase revenue through cross-collaborating with key stakeholders to facilitate extension agreements and rehires, creating new contracts, calculating rates with appropriate margins-Experience in fast, high-growth startup implementing project management and process improvement techniques to create team documentation and workflows to be implemented, present new workflows at team meetings, execute data scrubs and team surveys to evaluate areas for improvement-Demonstrate exceptional problem-solving skills to efficiently handle escalations in a timely manner,documenting any incidents, leading coaching calls with clients to discuss cancellations and determine their standing with the company

-Actively generate new leads by sending 80-120 personalized marketing campaigns daily with market competitive quotes to buy or trade-in client’s vehicles by completing virtual appraisals through multiple software platforms; monitor associates interactions in the CRM to continue outreach and pass along new service appraisal leads- Collaborate with clients and management team to maintain positive relationships within clientele to continue building rapport, and generate new leads - Implement successful sales strategies to exceed management expectations providing client education on new features and options available while consistently surpassing sales quota each month – achieved 125% to quota- Strategically negotiate with clients and overcome objections to close deals while working closely with financial manager to gather interest rates and approvals

- Coordinated patient flow varying from 30 to 75 patients per day, maintained sterile environment, performed hands on patient care: suture removal, administered local anesthetic, assisted in excisions- Supported providers by communicating with labs, insurance providers, pharmacies, and patients on their behalf; disclosed labs/pathology results, properly reported medical information while adhering to HIPAA policy- Executed clerical duties including documentation in electronic health records, pathology report entry, scheduled appointments/excisions, sent prescriptions, and completed prior authorizations- Trained new employees in timely manner to run clinic, communicate with patients, and properly complete desk assignments

- Educated and guided patients through their exercise regime to aid in their rehabilitative process- Properly documented patient progress while following HIPAA protocol- Coordinated with management to train new employees one on one prior to their exposure to patients- Ensured cleanliness of clinic by actively cleaning between patients