As the Benefits Manager, I am responsible for designing, implementing, and administering employee benefit programs that align with the company's values and goals. I leverage my skills in human resources management, executive administrative assistance, benefits administration, Leave/ADA accomodation administration, and associate relations to ensure the smooth and efficient operation of the benefits department.My mission is to enhance the well-being and satisfaction of the bank's associates by providing them with competitive and comprehensive benefit plans that meet their diverse needs and preferences. I work with various internal and external stakeholders, such as senior management, HR Business Partners, benefit providers, and regulatory agencies, to negotiate, communicate, and evaluate benefit offerings and policies. I also oversee the enrollment, administration, and compliance of the benefit programs, and resolve any issues or inquiries that arise. I am passionate about delivering exceptional service and support to the bank's associates, and I am always looking for ways to improve and innovate the benefits function.

As the HR Specialist, I facilitated pre-employment screenings, onboarding, processing I-9s, NMLS registration, job changes, compensation changes, all staff records management in HRIS system, weekly HRIS system audits, etc. Partner with business lines in all areas of human resources to include onboarding, compensation, benefits, staffing, organizational development, employee relations and performance management in alignment with core human resources strategies and processes. Consult with management and HR Business partners on employee relations issues and conduct investigations and ensure thorough record keeping. Partner with Talent Acquisition on recruiting, job, and compensation related matters such as offers, promotions, and internal transfers. Build and prepare ad-hoc reports, HRIS system forms and workflows as well as process guides.

As the Office Manager I provided patrons with a consistent, on-brand customer experience through professional, attentive, and competent service. Developed, implemented, and maintained programs/processes to improve the overall patient experience with regard to treatments and billing. Overseen day-to-day operations of the office including but not limited to; check-in/check-out, patient forms, room management, schedule supervision, maintaining patient records, collecting and applying payments, retail sales, reconciliation, and state financial reporting. Provided support and oversight of all staff; upheld positive company culture by recognizing performance, identifying areas of opportunity and taking corrective actions. Ensured front office operations were efficient and profitable by supporting team members to meet their goals. Conducted patient recovery efforts by resolving patient greivances. Ensured overall office standards are maintained through appropriate planning and implementation of operations processes including; inventory, cleanliness, compliance with HIPAA regulations. Partnered with Spa Director/Owner to ensure offices practices aligned with company vision and provided staff training to ensure alignment.

In the Administrative Assistant III role I provided comprehensive administrative support to the athletic director, coaching and teaching staff through scheduling athletic and extra curricular events, onboarding, staffing, training, compensation of extra duty workers and referees, coordinating transportation, ensuring MSHAA and board policy compliance, balancing operating budgets, etc. Serving as a liaison to the faculty, staff, students, parents, members of the athletics booster club, alumni, referees, vendors, and NKCSD community. Oversee special administrative projects and communicate at the direction of leadership, work instruction and guidance to staff at various levels to align with district initiatives. Conducting investigations and maintaining document preparation for MSHSAA mediations for coaching staff and student athletes as well as internal athletic staff grievances while adhering to strict confidentiality in all instances.

As the Classified Personnel Specialist I performed complex personnel technical support functions related to onboarding, recruitment, position transfer, job classification, wage and salary, leaves, benefits administration, staff/candidate grievances, etc. for classified staff. Ensured conformance with personnel policies, and the rules and regulations of the Board of Education, to amend policies as needed to align with district initiatives and to educate staff of the changes.