Rachel Druger Email & Phone Number

Ithaca, NY, US

- Act as a subject matter expert on cost containment programs, guiding client advisors and clinical programs- Enter overrides related to cost containment, working closely with clinical operations teams to ensure positive member experience- Monitor external partners related to Cost Containment programs, acting as a liaison between cost containment vendors.

- Served as a liaison and advocate for approx. 25,000 lives, resolving problems and assisting with concerns- Communicated with members, providers, pharmacies, and vendors supporting EmpiRx Health programs- Documented all outcomes within the EmpiRx Health care management tool to report needs for future initiatives

- Triaged and routed incoming communication from clients via a multi-line phone system, email, and fax line- Communicated with clients and clinicians in emergency situations in an efficient and empathetic manner- Resolved problems and concerns affecting the case experience expressed by clients and clinicians

When I moved to a new full-time position in March 2022, I remained part-time with CVS to assist when needed

- Organized and supervised pharmacy responsibilities so as to ease the work of the pharmacist on duty- Trained new hires following company policies and guidelines, and acted as a mentor to newer colleagues- Maintained inventory of medications and supplies, and ensured that orders were filled accurately and quickly

- Processed prescriptions over the phone and communicated with patients to ensure medication adherence- Measured and counted medications, and labeled prescription vials with comprehensive instructions- Responded empathetically to client concerns, and utilized systems and knowledge to troubleshoot issues

- Managed Novavax pharmacovigilance cases through call intake, documentation, and ICSR processing- Performed processing of adverse events using Argus system, and assessed cases for validity and seriousness- Wrote accurate and complete narratives following internal guidelines, SOP’s, and U.S. safety regulations

Liverpool, New York

- Cleaned and prepared operating rooms, and used sterile technique to prepare surgical supplies for the team- Assisted the surgical team with gowning or gloving and passing instruments or supplies to the surgeon- Positioned patients on the operating table and properly connected EKG monitors to support anesthesia staff

Liverpool, New York, United States

- Worked with postoperative patients and assisted nurses in their recovery, consultation, and discharge- Communicated with patients and families to deliver recovery instructions and recommend safe behaviors- Transported patients between operating rooms, recovery areas, and their vehicles and ensured patient safety

- Reached out to emergency contacts and caregivers of patients in step-down trauma units to offer support- Acted as a liaison between patient caregivers and the hospital, answering questions and triaging concerns

New York, New York, United States

- Provided support to first-year students through weekly emails, interactions in class, and skill-building activities- Organized class exercises, graded homework assignments, and helped to orient new students to college life

United States

- Provided an excellent customer service experience with friendly and courteous service in a timely manner- Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases

Certificate, Data Management In Sql

Explored data using aggregate queries, and integrated data from multiple tables using JOINs and subqueries. Extracted insights from data.

Bachelor Of Science - Bs, Health Science

Studied population health management, global and national health policy, and healthcare analysis. Learned about risk management, tactics.