Rachel Dunlap Email and Phone Number

- Manage and optimize loan officers' social media profiles across LinkedIn, Facebook, Twitter, and Instagram.- Develop tailored social media strategies to boost online visibility and engagement in regional markets.- Create multimedia content including posts, videos, articles, and infographics to support loan officers' marketing efforts.- Provide performance reports and actionable insights to refine strategies and enhance results.- Leverage tools like Hootsuite, Canva, Desygner, Monday, and SureFire to streamline content creation and social media management.- Collaborate with the corporate marketing team to align efforts with company objectives and brand guidelines.- Ensure all content complies with industry regulations and company policies, maintaining brand integrity.

- Gained understanding of and regularly navigated government backed mortgage programs including FHA, USDA, and VA- Increased comprehension of different insurance products such as hazard, flood, and mortgage insurance. - Processed mortgage loans, including verifying borrower information and ensuring compliance with program requirements- Performed quality assurance checks and audits to ensure accuracy and compliance with government regulations and company policies- Worked collaboratively with internal partners including underwriters and compliance specialists to ensure smooth and efficient loan processing- Demonstrated a dedication to learning by utilizing Union Home University courses

- Drove client onboarding process including curating, securing, and finalizing contract agreements- Managed service contract payment process and welcomed new clients with prepared onboarding kits and a company overview- Tracked onboarding process across a team of two onboarding associates/coordinators- Produced and presented weekly reports complete with highlights of trends- Optimized efficiency of the onboarding process through continual assessment and collaboration with management team

- Managed day-to-day office operations including planning, resourcing, and working with a design team, suppliers, and clients- Digitized hand-drawn blueprints for cabinetry and counter top projects- Improved operational excellence by refining processes and procedures (mapping and building training and process documentation)- Lead of front-desk team to be client focused and secure positive client outcomes- Monitored suppliers and projects to ensure build and installation efficiency

- Developed and implemented a cross-channel marketing strategy to improve customer engagement, resulting in an increase in annual incremental revenue- Leveraged data to understand what had the best effect on improving engagement rate year-over-year- Crafted individual agents content including calendars, newsletters, and social media posts, boosting engagement to their unique businesses

- Managed day-to-day office operations including resourcing and providing each agent with the supplies needed, preparing for and organizing brokerage meetings, and tracking agent production- Lead the client facing team to build customer relationships

- Served customers with food and beverages in a positive and friendly manner- Managed a multitude of tables in a fast-paced environment, providing positive and friendly customer service

- Provided complete daily care for ages ranging from newborn - four years old- Independently managed classes following predetermined lesson plans- Maintained high standards of cleanliness, sanitizing toys and equipment regularly

- Supervised children ranging from ages 6 - 11- Engaged children in activities that develop their physical coordination and fitness- Provided guidance and assistance to children on their assigned homework from teachers