Rachel Hull Email and Phone Number

Work in collaboration with the Manager to support the closures and sales of care homes within the United Kingdom, including the co-ordination of management actions, legal documentation and activities on their behalf. The role plays a key element of support for the project as part of the organisation’s commercial road map. This includes administration, operational and stakeholder engagements.

Within this role I provided accurate and up to date reporting on all Sales professionals activity across a variety of dashboards which are presented to the head of Sales Professionals and capability managers. Responsible for creating roll out plans, booking and managing the appropriate resources including people, invitations, rooms, peripherals and printing. Regularly liaising with external suppliers such as Huthwaite International, Sareos, Corporate Visions and Digital Balance.Managing the Sales Professional Performance budget and raising all purchase orders for external suppliers ensuring all spend is tracked and reported on.

I am responsible for ensuring that the appropriately skilled and experienced trainer(s) are allocated to the required training for frontline employees and that all required facilities and resources are booked in advance.I interpret training plans to build training schedules that optimise training resource. Identifying any anomalies and immediately look to provide alternatives, liaising with the relevant stakeholders.Working in partnership with HR Resourcing, scheduling and planning to identify synergies and cost savings.Provide administrative support and guidance to the training team including resource allocation (rooms and trainers) and travel.I analyse data and produce accurate reports using appropriate software to meet different project demands which engages my stakeholders these are then used in functional reporting presentations.

I was part of of a dual site team and effectively managed the performance of 300 Collections Representatives working along side Team Managers to reduce attrition by improving under performance, giving suggestions on action plans, capability and conduct related issues.Provided a professional learning support to the department ensuring requirements are planned, designed and delivered to meet organisation and individual needs.Conducted reviews of training material, designing and delivering inductions and a letter writing course providing solutions to improve operational efficiency.Develop team managers in coaching their team players often involved in collating feedback through live skills observations. Provided administrative support, preparing training correspondence and minutes working in conjunction with the operation and external suppliers such as the Institute of Credit Management (ICM).

I coached and developed operational Upgrade and Retentions employees. Preparing and facilitating workshops to optimise performance.Acted as a subject matter expert and conducted quality monitoring within the "Blue Sky" project.Regularly deputised for Team Managers, managing performance, conduct and grievances. Analysed data to provide reports to proactively manage performance by developing and driving coaching plans.

Managed the Upgrades inbox and played an active role in developing the team, by making suggestions for new initiatives.Inducted new employees into the team and acted as a role model to inspire a high performing team.Liaised with external dealerships processing upgrade requested.Responsible for replying to customer emails escalating issues appropriately to the correct department.

Dealt with a variety of internal and external customers, ensuring queries were resolved with minimal escalation.Value added with customers to maximise their expectations and targets.Inducted and supported new employees into the team.