• Supports the Buying Director in overseeing the product lifecycle for bath tissue and paper towels.• Manages the procurement, organization, and coordination of product samples from suppliers.• Developed expertise in bath tissue and paper towel commodities, providing the Buyer with informed recommendations based on comprehensive market knowledge.• Efficiently manage multiple projects simultaneously by prioritizing tasks, setting deadlines, and facilitating seamless information flow… Show more • Supports the Buying Director in overseeing the product lifecycle for bath tissue and paper towels.• Manages the procurement, organization, and coordination of product samples from suppliers.• Developed expertise in bath tissue and paper towel commodities, providing the Buyer with informed recommendations based on comprehensive market knowledge.• Efficiently manage multiple projects simultaneously by prioritizing tasks, setting deadlines, and facilitating seamless information flow across internal teams and external partners.• Assisted in developing strategic plans for category growth, supporting long-term businessobjectives.• Evaluated supplier performance metrics regularly, holding them accountable for meetingestablished standards of quality, delivery, and pricing.• Implemented data-driven decision-making processes, resulting in more effective productselections and increased profitability.• Utilize a variety of software applications to maintain databases, create reports, and managespreadsheets effectively.• Serve as the primary liaison between internal and external stakeholders, collaborating closely withthe direct leader to ensure seamless coordination and communication.• Worked closely with supply chain teams to forecast demand, ensuring optimal inventory levelswere maintained to meet distribution center and customer needs.• Provides training to new staff members and actively partakes in collaborative team efforts.• Actively provides feedback for improvements to operational or training procedures and seeksfurther training where necessary to enhance skills in specific areas.• Handles administrative and clerical tasks including phone inquiries, document preparation, scheduling meetings, organizing files, and processing paperwork.• Ensures documents and data remain secure and confidential. Show less

• Collaborated with marketing and design teams to develop and plan site content, layout andstyle.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Identified issues, analyzed information and provided solutions to problems.• Reduced financial inconsistencies while assessing and verifying billing invoices and expensereports.• Assisted with marketing strategy creation and advertising initiatives to better promote facility… Show more • Collaborated with marketing and design teams to develop and plan site content, layout andstyle.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Identified issues, analyzed information and provided solutions to problems.• Reduced financial inconsistencies while assessing and verifying billing invoices and expensereports.• Assisted with marketing strategy creation and advertising initiatives to better promote facility topublic.• Offered advice and assistance to customers, paying attention to special needs or wants.• Responded to customer requests for products, services and company information.• Created educational content pertinent to the business.• Managed content distribution to online channels and social media platforms Show less

• Contributed to the enhancement of sales strategies and marketing initiatives to drive businessdevelopment and accelerate growth.• Consistently maintained in-depth knowledge of company products and services to deliver expert level support to customers.• Effectively managed the needs of multiple customers simultaneously by leveraging strongprioritization and multitasking skills.• Fielded customer questions regarding available merchandise, sales, current prices and… Show more • Contributed to the enhancement of sales strategies and marketing initiatives to drive businessdevelopment and accelerate growth.• Consistently maintained in-depth knowledge of company products and services to deliver expert level support to customers.• Effectively managed the needs of multiple customers simultaneously by leveraging strongprioritization and multitasking skills.• Fielded customer questions regarding available merchandise, sales, current prices and upcomingcompany events.• Used company troubleshooting resolution tree to evaluate technical problems and findappropriate solutions.• Evaluated account and service histories to identify trends, using data to mitigate future issues.• Exhibited high energy and professionalism when dealing with clients and staff.• Completed special projects as assigned by supervisor. Show less

• Fostered long-term client relationships based on trust through exceptional communication andinterpersonal skills.• Responded promptly and accurately to requests both orally and written.• Effectively explains laboratory tests and collection procedures.• Responsible for contacting clients and patients to clarify information.• Liaise with other departments who have customer contacts (Scientific support, sales, accounting,shipping/receiving and the lab) to assure that… Show more • Fostered long-term client relationships based on trust through exceptional communication andinterpersonal skills.• Responded promptly and accurately to requests both orally and written.• Effectively explains laboratory tests and collection procedures.• Responsible for contacting clients and patients to clarify information.• Liaise with other departments who have customer contacts (Scientific support, sales, accounting,shipping/receiving and the lab) to assure that customers are being handled properly.• Effectively promotes the sale of services offered.• Able to multitask and handle multiple priorities at a time.• Combines patience, determination, and persistence to troubleshoot client issues.• Ability to work effectively in a fast-paced environment.• Researched issues and made quick decisions to achieve efficient and effective resolutions. Show less

• Collaborated with management and accounting team to discuss fraud trends and activity.• Developed innovative methods and designed processes to mitigate eCommerce fraud.• Reviewed reports and individual transactions that appeared suspicious to uncover possiblefraudulent activity.• Examined extensive datasets to identify fraud patterns and detect anomalies.• Analyzed customer data to detect and prevent fraudulent activities.• Represented company in PayPal and Amazon for… Show more • Collaborated with management and accounting team to discuss fraud trends and activity.• Developed innovative methods and designed processes to mitigate eCommerce fraud.• Reviewed reports and individual transactions that appeared suspicious to uncover possiblefraudulent activity.• Examined extensive datasets to identify fraud patterns and detect anomalies.• Analyzed customer data to detect and prevent fraudulent activities.• Represented company in PayPal and Amazon for chargebacks and disputes.• Oversaw eCheck payments to ensure they were legitimate and collected payment from customers for returned eCheck payments.• Managed eCommerce orders with discrepancies, ensuring accurate item additions, propercustomer billing, and timely product shipment.• Developed and maintained comprehensive daily, weekly, and monthly reports on fraudulentactivity and chargebacks.• Worked closely with IT department to create and maintain tools that assisted in identifyingfraudulent activity.• Collaborated with the accounting department in regards to the reconciliation of charges fromfraudulent orders.• Monitored fraudulent activity and analyzed trends to devise effective prevention strategies. Show less

• Cultivated a positive work environment by treating employees and customers with respect andempathy.• Oversaw team of 6-8 customer service professionals assisting customers.• Handled a diverse range of customer service and administrative responsibilities to resolve issuespromptly and effectively.• Led the training of new team members and provided mentorship to enhance productivity,accuracy, and customer-focused service.• Researched complex problems and resolved… Show more • Cultivated a positive work environment by treating employees and customers with respect andempathy.• Oversaw team of 6-8 customer service professionals assisting customers.• Handled a diverse range of customer service and administrative responsibilities to resolve issuespromptly and effectively.• Led the training of new team members and provided mentorship to enhance productivity,accuracy, and customer-focused service.• Researched complex problems and resolved issues in a timely manner.• Provided friendly, knowledgeable service and support in response to customer requests.• Recognized and rewarded exceptional performance to foster a positive and collaborative customer service culture.• Proactively sought out personal learning and development opportunities.• Addressed customer complaints professionally, always prioritizing satisfaction and resolution.• Received numerous positive customer reviews recognizing dedication to exceptional customer service.• Coached team members on customer calls weekly.• Monitored and rated team member calls/ e-mails to customers monthly. Show less