Greetings, I have more than 2 years of experience in organizing, collection, and analyzing data. I love to uncover operational inefficiencies, drive business growth through strategic insights, data analysis independently and collaboratively. Most of my time as an employee is spent on meeting the overall goal/SLA of the regions I cover. I like to think of the customer or end user whenever I reach those goals with quality efforts as if I was the customer. Below are a little bit more about my accomplishments.**Key Skills:**Data Analysis | Supply Chain | Team Leadership | Data Visualization | Statistical Analysis | Data Science | Customer Service | Financial Reporting **Technical Skills:**Excel | SQL | Python (Pandas) | Tableau | Power BI **Data Portfolio Highlights:**Portfolio highlight link: https://rledoux1.github.io/RachelLedouxDataScience.github.io- **VW Online Sales Analysis:** Leveraged SQL, Tableau, and Power BI to create a comprehensive dashboard identifying online car sales trends.- **NBA Data Analysis:** Cleaned data, calculated percentages of things like 3 point shots, and designed a visualizations to understand trends between notable teams in Microsoft Excel.**Progressive Career Impact:**- **Landsberg Orora: Identified and understood the key perspective of managing materials through procurement best practices which reduced delivery delays by over 15%.- **Home Depot: Optimized shipping strategies by collaborating with sales representatives and warehouse managers for a timely resolution , leading to a 10% reduction in freight costs. - **United Healthcare:** Improved KPI by 15% through strategic analysis of complaints and appeals metrics and acted as a point of contact to the agents on conflict resolutions._**Publix: Recorded over $10, 000 of daily cash deposits and processed the budgeted cash loans to distribute to each cash register while maintaining a balanced bottom line. **Academic Excellence:**B.S. in Management Information Systems and Business Analytics | Colorado State University (Global)Certified Data Science Consultant | Tech Talent and South**Why Connect?**My journey in supply chain, retail and healthcare gave me an overview of how customer service, data analytics and strategy are effective for the industry. I am always looking for a challenge for personal growth. **Let's Drive Results Together!**
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Logistics AnalystPorsche LogisticsAtlanta, Ga, Us
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AnalystLandsberg Orora Aug 2021 - PresentKey Responsibilities:**Analyzing purchase order data in Excel, identifying operational inefficiencies, and reducing delivery delays **Implementing procurement best practices, ensuring efficiency gains and cost savings of over 10% through ERP system validation and strategic supplier data management.**Maintaining inventory ERP system, reducing data redundancy, and increasing data quality for analysis -
Project Delivery CoordinatorThe Home Depot Oct 2019 - Nov 2020Smyrna, Georgia, United StatesKey Responsibilities:**Collaborated with sales on delivery of appliances issues, update customer data in delivery management systems which increased efficiencies, excelling in process improvements and reducing delivery delays by 20%.**Evaluating customer data in the delivery management system, proactively identifying discrepancies, and updating customer information, reducing delivery delays **Conducted analysis of transportation routes and carriers via Excel, resulted with an… Show more Key Responsibilities:**Collaborated with sales on delivery of appliances issues, update customer data in delivery management systems which increased efficiencies, excelling in process improvements and reducing delivery delays by 20%.**Evaluating customer data in the delivery management system, proactively identifying discrepancies, and updating customer information, reducing delivery delays **Conducted analysis of transportation routes and carriers via Excel, resulted with an optimized shipping strategies Show less -
Sme Customer Escalation Specialist(Contract)Unitedhealth Group Aug 2016 - Aug 2018Key Responsibilities:** Analyzed 50+ agent complaints, appeals, and grievance metrics, optimizing operational strategies that enhanced customer satisfaction.** Identified critical compliance complaints, appeals, and grievance data to decrease outliers, leading to a 15% reduction in operational costs.**Spearheaded agent engagement activities, team building PowerPoint presentations and maintained the site budget -
Customer Service AdvisorPublix Super Markets Jun 2002 - Feb 2016Key Responsibilities:**Achieved over 97% accuracy independently analyzing $10,000+ cash discrepancies and balancing the bottom line of the cash office before reconciling for end of day.**Cultivated a strong relationship with over 100 customers daily while providing quality service
Rachel L. Education Details
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3.58/4.00 Gpa
Frequently Asked Questions about Rachel L.
What company does Rachel L. work for?
Rachel L. works for Porsche Logistics
What is Rachel L.'s role at the current company?
Rachel L.'s current role is Logistics Analyst.
What schools did Rachel L. attend?
Rachel L. attended Colorado State University Global.
Who are Rachel L.'s colleagues?
Rachel L.'s colleagues are Jörg Oberbeck, Tamara Droemmer, Sonja Di Turo, Furkan Kara, Thomas Hensel, Dominique Jurk, Magdalena Maurer.
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2sportsbasement.com, ubisoft.com
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