• Lead instructional designer for merchant-facing training (B2B model) with one direct report.• Frequently work with senior leadership, subject matter experts, compliance and legal to address training needs.• Designed online and virtual classroom templates and standards.• Design and develop technical, sales and compliance training solutions for a variety of delivery methods including instructor-led, virtual classroom, online and video.• Create custom graphics to align to brand… Show more • Lead instructional designer for merchant-facing training (B2B model) with one direct report.• Frequently work with senior leadership, subject matter experts, compliance and legal to address training needs.• Designed online and virtual classroom templates and standards.• Design and develop technical, sales and compliance training solutions for a variety of delivery methods including instructor-led, virtual classroom, online and video.• Create custom graphics to align to brand strategy.• Consult with clients (merchants) on custom training solutions and adherence to compliance expectations.• Provide support to respond to RFPs and to pitch training solutions to potential clients.• Participated in requirements definition and implementation of proprietary systems.• Develop wireframes for several initiatives including designing all graphic elements and layout of client facing application landing page for E-Commerce. Show less

• Led the requirements and implementation of internal Content Management System (OpenText) interfacing with Home Mortgage and Community Banking for a dedicated Home Equity site.• Led the requirements and implementation of Document Management System (Documentum). Served in role of Business Administrator.• Lead instructional designer for technology projects supporting Community Banking and Home Mortgage.• Designed and developed a gamified platform to Home Equity curriculum to Home… Show more • Led the requirements and implementation of internal Content Management System (OpenText) interfacing with Home Mortgage and Community Banking for a dedicated Home Equity site.• Led the requirements and implementation of Document Management System (Documentum). Served in role of Business Administrator.• Lead instructional designer for technology projects supporting Community Banking and Home Mortgage.• Designed and developed a gamified platform to Home Equity curriculum to Home Mortgage and Community Banking.• Partnered with Enterprise L&D, Community Banking, Home Mortgage, Virtual Channels, Wealth Management and Technology on several Home Equity training initiatives supporting technology, sales and underwriting.• Promoted from L&D Consultant 3 to L&D Consultant 4 prior to title transition to Sales Development Consultant. Show less

• Lead instructional designer for Wells Fargo Financial CORE curriculum.• Lead instructional designer for the Store Platform training implementation.• Designed and developed online training, templates, reference guides and other training materials for several technology, sales and underwriting projects.• Promoted from L&D Consultant 2 to L&D Consultant 3.

• Client-based consultant for several SAP implementations.• Provided training, change management and communications support for SAP implementation at Time Warner.• Led audit of training, change management and communications materials of SAP implementation at Tyson Foods.• Led the response to request for proposal (RFP) from the Los Angeles Unified School District (LAUSD) on training support for an SAP implementation project. Deloitte was awarded the contract from LAUSD.

• Employed with TeleTech subsidiary Newgen Results Corporation.• Led the training and online help function for customer relationship management (CRM) redesign project.• Managed a team of 3 technical writers and one direct report.• Designed and developed training materials supporting CRM software, leadership skills and proprietary software supporting the auto industry.

• Designed and developed online courses for sales associates utilizing Adobe Flash.• Created storyboards, filmed and edited sales training videos for sales associates utilizing Adobe Premiere.

• Participated in requirements definition for acquiring Learning Content Management System (LCMS).• Provided input for template design, taxonomy hierarchy and overall implementation of LCMS.• Edited sales meeting videos.• Designed and developed online training for audio / visual company.

• Client-based consultant for several SAP implementations.• Led the quality assurance of online training for SAP implementation at Fluor Corp.• Co-led implementation of E&Y proprietary LMS at Fluor Corp.• Created online courses to support proprietary software supporting the Auto industry.• Provided post-implementation support of SAP training project at UOP LLC.