Rachel Reed is a Solutions Consultant at QStory. She possess expertise in customer experience, capacity planning, bpo, stakeholder management, employee engagement and 45 more skills. Colleagues describe her as "Rachel is one of the most people centric colleagues I have worked with in the contact centre industry. Her ability to communicate with people at every level and most importantly her innate listening skills make her one of the most natural leaders I have come across and somebody who can get the best out of people simply by being herself. I have been fortunate to work with Rachel on two occasions and look forward to working with her again in the future." and "Rachel was a well-organised individual, consistently meeting deadlines to provide critical management information. She was an excellent communicator with colleagues at all levels, playing a key role in developing a collaborative team culture, and was quick to challenge ways of working if she saw an opportunity to be more efficient or effective."