Coordinate the securing, tracking, and recording of appropriate legal documents from title companies, county clerks, or internal departments. Manage the pre-sale foreclosure processes on prime and subprime loans. Ensure that all related time sensitive tasks and duties are expedited according to client, investor, government agency and NWTS, Inc. guidelines, while maintaining a high level of quality service with internal and external customers. Provide necessary documents and data to attorneys… Show more Coordinate the securing, tracking, and recording of appropriate legal documents from title companies, county clerks, or internal departments. Manage the pre-sale foreclosure processes on prime and subprime loans. Ensure that all related time sensitive tasks and duties are expedited according to client, investor, government agency and NWTS, Inc. guidelines, while maintaining a high level of quality service with internal and external customers. Provide necessary documents and data to attorneys, and external vendors as required by state, for mailing, service, posting and recording. Perform daily interaction with clients using online case management systems, ie. LenStar, VendorScape, LPS Default and NewTrak. Process inbound/outbound telephone calls and email, which include communication with internal departments, external vendors, third party interests and homeowners. Calculate and provide figures related to sale bids, reinstatement and payoff requests made by borrower, third parties and/or client. Examine title reports to address exceptions in a timely manner to avoid delays in the foreclosure process. Show less

Collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent or high-risk customers in order to secure payment and determine reason for delinquency on active credit card accounts. Work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. Negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account… Show more Collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent or high-risk customers in order to secure payment and determine reason for delinquency on active credit card accounts. Work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. Negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system. Show less

Encode and balance work received from various internal units. Detect out of balance transactions and follow associated handling procedures. Perform visual check of MICR filed information to eliminate potential rejects during capture process. Follow handling procedures for cash in work, jacketed items and other tasks to minimize impact to customer/internal departments serviced by proof. Maintain productivity, quality and procedural standards.

Process checks and invoices for commercial lockbox customers by specific deadlines using established standard operation procedures. Input and verify a high volume of data while consistently producing error –free work and paying strict attention to detail.

Enter Georgia Dept. of Motor Vehicle accident reports meeting quota requirements in a timely manner. Identify errors on reports and correct according to specific guidelines.

Manage front desk including inbound and outbound telephone calls to/from clients requesting appointments. Complete daily balancing, cash handling, and assist technicians with client services. Completed clerical functions including graphic design of salon correspondence (flyers, brochures, forms, etc.) data entry and filing.

Manage front desk including inbound and outbound telephone calls to/from clients requesting appointments and/or school information. Complete daily balancing, cash handling, maintained office equipment and supplies and trained students on front desk duties. Assist school director with various clerical functions to including data entry, graphic design of school literature (flyers, brochures, school forms, etc.), copying and filing.