Collaborated with Project Stakeholders and Requesters to define Scope, Mission/Vision, and S.M.A.R.T. project goals. Facilitated transparent communication, conveying key project details upward, downward, and laterally. Led and chaired productive project meetings for multiple projects, addressing status, milestones, action items, dependencies, and risks. Managed issues and risks, chaired productive project meetings, and reported transparent status.Provided accurate and transparent status reports to stakeholders, sharing project metrics effectively. Conducted efficient Scope Change Control procedures, managing changes that aligned with project goals. Maintained and updated the PMO toolset, including templates, procedures, and policies. Partnered with Vendor Management to ensure vendor relationships and customer satisfaction. Collaborated with PMO and Project Leadership to ensure on-time, within-budget project delivery. Implemented quality assurance measures throughout the project life cycle, ensuring deliverable quality. Mentored and coached team members and PMs, sharing project management best practices. Configured and utilized multiple PPM tools for project management tasks.

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Strategize with other team members to create and distribute content to help in the success of UA goals.Maintained and improved current content management collection, storage, and processes for efficient content creation and distribution.Contributed to enhancing internal and external user experience on UA websites, collaborating with the web services team on user experience enhancements.Generated, proofed, and implemented large email campaigns, ensuring content quality and alignment with brand standards.Developed digital assets for various platforms.Stayed up-to-date with industry trends and continuously learned to enhance digital marketing strategies.Supported CRM systems contributing to engaging potential students and effective donor and alumni engagement.Managed and supported digital marketing tools, ensuring efficient execution of email campaigns and content management processes.Created and designed engaging social media content to inform and engage MSU alumni, donors, and friends across various platforms.Collaborated with team members to identify project goals and strategies, crafting project scope and strategy plans for successful execution.Produced and published marketing content on UA websites, maintaining and updating website pages to meet accessibility standards and maximize SEO.Utilized web analytics tools to create regular reports on the success of content marketing efforts, providing insights and recommendations.Managed and developed analytics tools, leveraging data to drive content strategy decisions and optimize campaign effectiveness.Demonstrated expertise in Adobe Creative Suite software, creating visually appealing digital assets for various platforms.Implemented accessibility standards for digital content, ensuring inclusivity and compliance with regulations.Utilized knowledge of SEO and web analytics to enhance campaign effectiveness, driving more engagement and traffic to UA's digital platforms.

Managing a multi-skilled development team analyzing and researching root causes of technical problems reported by employees companywide. I also serve as a liaison between business units and IT team, and I coordinate software deployments between several Agile teams.Key Accomplishments:• Appointed to oversee successful off-shoring of Incident Management and IT Infrastructure Changes functions to 3rd-party company; reviewed statements of work, negotiated terms, and devised new procedures for working with 3rd-party vendor. • Utilized impact and risk analysis to prioritize problems, and collaborated with Kanban team to correct technical problems. • Created roadmap to fit ITIL Problem Management tasks into scaled Agile framework.

In this position, I led on-shore and off-shore Quality Assurance team members in transforming the traditional waterfall testing department into SDET and Agile ready workforce. Key Accomplishments:• Conducted presentations for Directors, AVPs, and VPs on changes necessary to transform department, and gathered feedback. • Created and executed training plan for Associates; created content, coordinated logistics, and orchestrated training schedule.• Collaborated with consulting firms to elicit advice and feedback on transformation approach and roll-out.• Led team of Testers in launching highest volume of new products company sold in 1 year.

As IT Manager, I directed a team of 15 Software Developers, Software Testers, and Quality Assurance Analysts in completing vital business projects, including launching new products, overhauling company’s website content, and maintaining policy administration system. Key Accomplishments:• Built and oversaw operations for Testing Center of Excellence; developed and rolled-out testing standards and best practices. • Assisted in creating project plans and ensured projects were executed on time, within budget, and in adherence to policies.• Played key role in developing and mentoring Associates to help them reach their individual and company goals.• Boosted project efficiency by 80% and maximized ROI through diligent strategic planning and risk management.• Managed team's defect backlog based on risk and priority, and mitigated negative customer impact.

During this time frame, I conducted research and analysis for teams undergoing Lean Management System transformation, including current state processes changes, Associate engagement, and customer satisfaction. I served as the liaison between management and 3rd-party consultants. Key Accomplishments:• Served as primary coach with frontline staff and management throughout LMS phases: diagnostic, design, and implementation. • Implemented standard LMS tools such as Huddle, RCPS, Standard Work, and Coaching; made customizations based on analysis of departmental needs.• Engaged in root cause analysis and problem solving, created training materials, and conducted team training.

In my earliest role with Jackson, I drove quality assurance for business-critical projects. I managed requirements gathering, timeline coordination, testing execution, and deployments.Key Accomplishments:• Utilized several SDLC Methodologies, including Agile Scrum & Kanban, Waterfall, and SAFe. • Wrote clear, precise business requirements in JAMA and JIRA. • Created test plans, tested strategies, and coordinated approvals of test results.• Executed manual and automated testing, including writing and executing scripts.• Led defect management by priority and risk in Issue Tracker and JIRA.