Rachel Schuler, Mba, Pmp Email & Phone Number

New Orleans, LA, US

Arlington, VA, Remote

• Plan and direct the work of the project team and cross-functional support teams for multiple projects supporting clinical content management for the deployment of Cerner Millennium electronic health record for the.
• Accountable for the development and maintenance of detailed project plans, schedules and estimates, providing analytical and operational guidance to the project team, and ensuring client satisfaction for assigned.
• Review and approve project team work to ensure adherence to scope, quality and productivity expectations and implement additional processes or reviews as needed to address systemic or recurring issues
• Assess and report on identified and anticipated project risks and lead risk avoidance or mitigation strategies to minimize project impact, escalating to the task order owner as appropriate
• Lead internal and external project meetings, providing updates on progress against critical paths and milestones, key operational and financial measures, and risk assessments
• Engage and manage third party resources as needed to support project objectives

New Orleans, LA

• Worked directly with Population Health system leadership to identify new population health trends, developed workflows to capture this information, and managed implementation and monitoring of these workflows
• Worked closely with our Business Intelligence team to import payor claims into the electronic medical record (Epic)
• Created technical build within Epic using coding logic and rules to produce the needed workflows along with dashboards and reports to monitor progress
• Provided innovative solutions to complex problems which other organizations had not yet tackled
• Utilized change management processes to ensure build is approved, appropriate, and fit LEAN standards
• Managed Meaningful Use (MU), Promoting Interoperability (PI), and Merit-based Incentive Payment System (MIPS) reporting which included leading a multi-team workgroup to ensure all appropriate workflows and technical.

• Managed Information Systems projects through all stages of the PMI life cycle, working directly with stakeholders (physicians and administrators), the Chief Medical Informatics Officer, and IT analysts to ensure.
• For all projects, conducted voice of the customer surveys and shadowing, held routine stakeholder meetings, managed the timeline and deliverables, prepared executive level report-outs, and transitioned ownership of the.
• Served as the project manager of the successful system-wide Inpatient Therapy Epic Optimization which involved achieving challenging stakeholder buy in to incorporate changes to workflows and the Epic documentation.

New Orleans, LA

• Provided exceptional support, education, and training to clinical end-users utilizing Epic software; hosted one on one trainings, large group webinars, and in person presentations for the entire system
• Served as the primary contact for Epic issues, enhancements, and trainings for 100+ physicians, nurses, department managers, and registration end-users in the greater New Orleans area
• Assisted the Epic Training team by teaching formalized classroom Epic courses for new hires as needed
• This position required expertise in all Epic end user workflows including front desk, nurse, technician, provider, and unit/clinic manager

• Delivered excellent customer service by answering questions about Apple products and services, helping customers complete purchases, assisting customers with setting up Apple products, and conducting training workshops.

Institute For Geriatric Social Work

• Provided customer support for individuals, agencies, and organizations via phone and email
• Managed monthly reporting and enrolled clients in training programs
• Conducted client training webinars
• Reconciled travel expenses
• Assisted with completion of grant proposals
• Coordinated the representation of the Institute at industry conventions

Master Of Business Administration - Mba, Data Analytics Concentration

Bachelor Of Arts (Ba), French Language And Literature