Rachel Simpson Email and Phone Number

• Handling a high volume of inbound calls to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, as well as navigating between multiple screens and systems to provide answers and support• Processing transactions such as health and benefit enrollment while doing additional research and ongoing casework• Creating and updating files in the database and communicating with third parties to research and assist the client with updates or inquiries

• Supporting clients through phone and email such as configuring their setup, researching solutions for their technical inquiries, and providing timelines• Scheduling and delivering demos to potential clients showing how the system works, as well as any troubleshooting needs for current customers• Creating, editing, and posting content for the website such as user manuals and frequently asked questions

• Offering transcription, data entry, administrative work, customer service support, scheduling meetings/calls, setting up social media profiles, etc.• Previous projects include reformatting documents, data entry, etc.• Communicating with clients to provide excellent quality of service and meet quickdeadlines