 Manage the full operations from the Admin to Operations Department from A – Z  Intensive knowledge about PRO works, Business formation / set-up Close interaction with client(s) – identifying their needs Answering the queries, resolving the issues and provide up- to date information Establish and maintain good relationships with clients and team  Ability to handled multi – tasking which led to this position

 Coordinates the flow of Operations works Handled documents, clerical and confidential papers Intensive skills in providing customer service satisfaction Mediator and point of contact between the company and client(s) Ability to resolved and identify client’s needs in timely manner Handled documents and clerical works

 Manage files, record systems, office supplies and inventory. Perform invoice coding and submit invoices to corporate office for payment. Negotiating contracts, transportation and handling costs. Liaise with accounts for the preparation of invoices ensuring shipping costs are calculated accurately and passed on to the customer. Ensure that customers are highly regarded and receive exceptional service throughout the flow of order Processing, including readying loads for shipment. Responsible for the preparation of quotes for customers, which will involve examining products or materials to estimate quantities or weight and type of container required for storage or transport. Responsible for tracking of goods end-route to their destination ensuring any problems that may arise.

 Responsible for handling front office reception and administration duties, including greeting the guests and offering them a beverage, answering phone calls, handling company inquiries via phone and email, and sorting and distributing mail. Input document data into the standard registers ensuring that the information is accurate and up to date. Operate a range of office machines such as photocopiers, computers and faxes. Assist in scheduling and coordinating with vendors and sub-contractor materials delivery. Preparation of logistics plans to support all relevant operations within the program or project To ensure all correspondences regarding financial matters is forwarded. Managing day -to -day operations at the office. Organizing and maintaining files and records. Making travel and hotel arrangements Maintains customer confidence and protects operations by keeping information confidential.

 Demonstrated ability to log all notes and follow up information accurately. Highly skilled in verifying pricing and products. Lead the team of Customer service agents  Resolved customer queries complaints in timely manner Provided product & service information to customers. Handled customer’s shipment tracking inquiries Handled inbound, outbound calls, chats and emails.