Rachel Callender Email & Phone Number

St Paul, Minnesota, United States

My commitment is to lead an expanding global MLR team in the Medical Products Division. My goal is to maximize the effectiveness and efficiency of the MLR process while managing exposure to risk. I am fortunate to have an MLR Steering Committee to lean on for support, while being the primary contact for functional leaders (marketing, marcom, legal.

St Paul, Minnesota, United States

Manage the MLR (Medical, Legal, Regulatory) approval process and system for the Medical Products division.

United States

• In this role, I manage all tasks relevant to training and onboarding new team members along with ensuring continuous process improvement. I monitor MLR review system for medical device section. I efficiently mentor.
• Launched Veeva PromoMats MLR system and trained 300+ new users along with ensuring complete adherence to more than five advertising and promotional SOPs.
• Directed MLR review team of six members, maximizing team growth to 200% in only period of two years and supporting 300 global clients.
• Exceeded goal team bill rate for MLR review team.
• Accomplished collective team routing figures of 10K projects per year.
• Performed quarterly audits to ensure quality for 25 user's routing materials.

Mendota Heights, MN

• In this tenure, I supervised both upstream and downstream marketing operations related to the safety testing services of medical devices. I led the development and implementation of marketing plans, while improvising.
• Tracked, analyzed, and interpreted campaign results to devise future course of action.
• Produced wide range of marketing assets, such as email campaigns, blogs, videos, landing pages, as well as paid advertisements.

Greater Minneapolis-St. Paul Area

• In this job role, I developed and deployed measurable, multi-channel communications strategies/campaigns to ensure the global commercialization of solutions. I efficiently drafted campaign briefs with marketing.
• Created integrated marketing communications plan based on integrated marketing business plan provided through up and downstream marketing.
• Directed rebranding process from St. Jude Medical to Abbott associated with heart failure and cardiac rhythm management promotional materials, while serving as brand ambassador.
• Developed content and managed design for promotional materials, including Eblasts, brochures, iPDF's, web pages, videos, presentations, digital ads, GIFs, and applications.
• Facilitated public affairs team in developing social media posts and press releases.
• Launched diverse range of medical device products such as Pioneer, Leader, as well as Iteration.

St Paul, Minnesota, United States

• In this job role, I directed budget operations and team of eight global traffic coordinators and specialists holding complete responsibility of streamlining projects workflow through MarCom, creative services, reviews.
• Introduced and managed online ads and promo storefronts for internal clients encompassing 10K+ materials.
• Served as internal trainer for global communications associated with new or existing tools, platforms, and systems to enhance operational efficiency.
• Managed user access and training for 100 users within three years along with conducting project audits prior to final approval.

Greater Minneapolis-St. Paul Area

In this job role, I was responsible for executing comprehensive communication campaigns tailored to the commercialization communication needs of our global brand. I collaborated with communications colleagues who represented Marketing Communications for global up and downstream Marketing, Digital, Events, PR, Internal Communications, Brand and Creative.

St. Paul, MN

Responsible for executing comprehensive communication campaigns tailored to the commercialization communication needs of our global brand. Collaborates with communications colleagues who represent Marketing Communications for different downstream geographies, up and downstream Marketing, Digital, Events, PR, Internal Communications, Brand and Creative.

Minnetonka, Minnesota, United States

Effectively managed the project scheduling and production flow of global advertising and promotional materials for internal and external communications, corporate and marketing literature, including the ECO approval, print production, inventory fulfillment, and translations.

Eagan, Minnesota, United States

In this role, I was responsible submissions and payments of semi-monthly, monthly, and quarterly sales tax returns and amendments for all required taxing authorities. I ensured accuracy for the posting of all sales, return, and trade invoices with correct sales tax. I created sales tax quotes. Assisted accounts receivables with the collection of sales tax.