Rachel Dunn Email & Phone Number

Houston, Texas, United States

- Cultivated a robust and trust-based rapport with the Product Owner and Scrum team to construct a cutting-edge ERP system tailored for the food distribution sector that positions the organization as the industry frontrunner today and in the future.- Fostered a collaborative partnership with the Product Owner to align project goals and priorities with business objectives, ensuring a cohesive vision throughout development.- As Scrum Master, leveraged Agile principles and methodologies to coach the Product Owner on effective backlog management, user story definition, and acceptance criteria formulation, optimizing the Scrum team's ability to deliver high-quality solutions at a sustainable pace.- Facilitated regular communication and feedback loops between the development team and the Product Owner, promoting transparency and alignment on project requirements and expectations.- Guided the Product Owner in refining the product backlog, prioritizing user stories, and clearly understanding stakeholder needs to drive efficient sprint planning and execution.- Supported the Product Owner in stakeholder engagement, providing insights into project progress, mitigating risks, and facilitating decision-making to ensure timely delivery of value-driven increments.- Served as the lead of Improving’s Houston Trust Initiative, championing peer education and fostering a culture of trust to drive client success.

Houston, Texas, United States

Houston, Texas Area

• Oversaw all analytical activities pioneering a single, robust, organization-wide manufacturing and logistics solution. NOV facilities will be able to track shipments and contents, achieve compliance through Global Trade Management integration, and produce required commercial documentation. • Utilized Scrum development methodology to conduct analysis, document requirements, and manage a TFS productbacklog of 400+ user stories with clear and concise acceptance criteria, providing the project team the requirements to create high-value solutions for NOV.• Coordinated project leadership and decision making on critical issues as they pertain to scope, value, schedule, budget, methodology, and resources at project, functional, and task levels with Product Owner and Scrum Master.• Subject matter expert for technical and functional concerns related to Rig Technologies’ quotation system including trouble shooting tier 3 support tickets, and Product Owner requests outside of a development cycle. • Mentor second Scrum Team with a new business analyst ensuring Scrum values and processes are followed to avoid impediments and allow the team to reach the norming and performing phases as quickly as possible. • Manage UAT for multiple large-scale application including working closely with power users to gather feedback on areas for improvement, updating the product backlog, and communicating the needs to the project team.• Manage communication and follow change management procedures for project changes and provide PMO, project team, and stakeholders awareness of the change, its impact, and any risk involved.• Facilitate Sprint Retrospectives allowing inspection and creation of a plan for team and individual improvements.

Houston, Texas Area

• Support departments of Rig Technologies Project Sales and Installation & Commissioning in identifying IS strategic vision for project prioritization, resource allocation, and maximization of value-driven development initiatives.• Manage new project request analysis process and coordinate change requests within Rig IS PMO, determining business value, prioritization, and impact to Rig IS resource plan.• Demonstrate knowledge and expertise in assessing and identifying potential project risks, along with ability to mitigate threats and capitalize on opportunities for department within IS portfolio.• Effectively understand NOV organization to negotiate and implement decisions that support enterprise strategic alignment and innovations within IS department and application portfolios..• Serve as subject matter expert for all applications utilized by departments in IS portfolio.• Managed UAT for multiple large-scale application which includes working alongside power users to gather feedback on areas for improvement, updating the product backlog, and communicating the needs to the product owner development team

Houston, Texas Area

- Oversee Scrum activities pioneering a single, robust, organization-wide manufacturing and logistics solution. NOV facilities will be able to track shipments and contents, achieve compliance through Global Trade Management integration, and produce required documentation.- Foster culture of continuous improvement from self-inspection and adaption through proper management of the sprint retrospective.- Build a trusting environment where problems can be raised without fear of blame, retribution, or judgement- Facilitate completion of work without coercion, assigning, or dictating the work.- Promote ownership of work to drive self-organization

Houston, Texas Area

• Key member of department’s highest-performing Scrum team, producing Rig IS’ most advanced application to date. The new quotation system serves more than 1,700 users on four continents and unified the way Rig Technologies and Rig Aftermarket provide quotations.• Implemented enterprise level solutions utilizing client-side framework using AngularJS, Typescript, Bootstrap, ASP.NET, MVC and C#. that improved the quality, value, on-time delivery, and performance of our NOV products.• Collaborated with Product Owners, stake holders, and key users to identify features that brought the most immediate value to users in the shortest timeframe. • Investigated, designed, and instituted solutions within Scrum development framework, utilizing a test-driven development approach and pair programming to ensure high quality solutions were provided to application users. • Investigated, evaluated, and proposed solutions to complex challenges for new features in applications.• Provided development estimates, assessed risk, and recommended alternative solutions to aid in project planning.• Served as liaison when interacting with technical SMEs in various NOV IT organizations for requirement gathering.

Houston, Texas Area

• Engineered a property lease management system transforming the antiquated, paper-based process into an intranet-based solution allowing global collaboration, security, notifications, and document management.• Developed, delivered, and supported an intuitive inventory management solution replacing an obsolete, paper-based, process for recording sales of shale shaker screens. Application is a data driven Web solution delivering expedited invoice creation, secure and auditable processes, and reportable metrics. • Designed and instituted a configurable landing page for Wellbore Technologies’ business applications portfolio.• Generated, executed, and monitored performance tests on new and existing applications for the purposes of isolating areas for improvement, correcting errors, and general debugging.• Performed data analysis and verification using scripts ran against SQL Server databases and data warehouse.

Houston, Texas Area

• Designed and delivered validated, interactive, and business focused dashboards and reports allowing Wellbore business units to better understand their data and enable more effective business decisions. • Consulted with stakeholders to recognize current and future business reporting needs and identified measurable goals that can be tracked and monitored.• Orchestrated the successful implementation of Wellbore’s new BI platform and the setup of Tableau Server. • Developed SQL stored procedures and validated data between exported reports and live Tableau dashboards.• Established scheduled reports and for projects trends and performance within numerous Wellbore divisions.• Gathered necessary requirements and created ad hoc reports at the request of Product Owners and stakeholders

Houston, Texas Area

• Business Intelligence Analyst – Wellbore Technologies Houston, TX• Application Support Analyst – Corporate Business Applications Houston, TX• Manufacturing – Rig Technologies Orange, CA• Application Development - Corporate Asset Management Houston, TX

Tuscaloosa, Alabama Area

Project: Automated Walmart's Corporate Jet Scheduling System• Designed and implemented an algorithm to schedule flights • Designed data visualization tool to facilitate the scheduling process • Optimized and automated the scheduling system by developing a functional prototype• Ensuring the validity of functionality by planning and conducting thorough testing

Tuscaloosa, Alabama Area

Provide code patches using SQL scripts based on specific customer needs or version buildsconduct live data fixes for a customer that requires a patch immediately

Gathered technical requirements from stakeholdersDeveloped a mobile application through the entire development life cycleLed research in technical portions of the project

Birmingham, Alabama Area

Conducted first customer base analysis in company history to drive new marketing strategiesPerformed first migration study for the company to identify areas with negative growthPresented commercial analysis to upper level management that led to improvements of current business strategies

Assisted customers with decisions and fielded questions about purchasesHandled inventory for high end luxury goods

Controlled inventory, oversaw sales and employee transactions Prepared sales reports for the corporate office on a daily, bi-weekly, and monthly basis.Trained approximately 40-50 new employees between the two storesEngaged in customer interaction and was given opening and closing responsibilities for the store