Rachel Easterling Email & Phone Number

Cleveland, Ohio, United States

• Manages accounts for eleven non-profit clients; runs regular meetings, strategizes on IT initiatives, develops budgets, coordinates with other departments to successfully execute on service escalations and projects, and provides training for clients• Participates in internal company committees to develop client retention initiatives and training materials

Independence, Ohio, United States

• Created and managed content for print mail marketing• Created and managed content for digital email marketing• Managed interdepartmental collaboration to produce marketing content • Collaborated with third party vendors to produce high level content throughout all marketing platforms• Analyzed data and reported on success of marketing campaigns

Cleveland, Ohio, United States

• Implemented and lead the Customer Service Department at SecuraStock• Managed digital marketing- social media & email marketing campaigns• Managed projects/tracks tasks on company-wide projects using Monday.com• Tracked customer success and lead the certification program • Assisted the CEO in daily tasks such as calendar and project management• Assisted the Sales Department in tracking and managing the sales pipeline using HubSpot

Independence, Oh

• Developed, implemented, maintained all marketing activities (company social media accounts, online newsletters and email marketing strategies)• Created and managed content for company website, using Sitelet Franchise Builder• Coordinated wide range of communication plans to clients and the general public• Managed office administrative duties• Produced/facilitated online training to clients • Business development strategies and maintained client relations• Created quarterly training schedules and tracked attendance for client success strategies• Designed print publications • Coordinated Extended DISC assessment training and interpreted client results

Tampa/St. Petersburg, Florida Area

• Reconciled customer checks nightly, provided excellent customer service, and assisted with restaurant operations

Cleveland, Ohio

• Provided excellent customer service while handling monetary transactions for guests, and utilizing the computer system, CVPS.

Kent, Ohio

• Assisted management in the facility operations and preparation of student apartments for the upcoming lease period

Akron, Ohio

• Drafted press releases• Produced social media content to promote and inform the public about upcoming events• Composed articles on featured Soap Box Derby participants

Youngstown, Ohio Area

• Direct sales of sports ticket packages to area merchants• Conducted cold call sales

Fairlawn, Ohio

• Retail sales• Customer service • Hit monthly sales quotas

Akron, Ohio

• Customer service• Ticket processing