-Developed a comprehensive understanding of charitable finance and donor-advised funds’ structure, benefits, and legal limitations. Maintains a deep understanding of client positioning, strategy, and competitive landscape. Acts as an advocate for the client experience by identifying problems and owning resolution strategy and implementation.-Manages and cultivates relationships with new and existing donors, overseeing account balances ranging from $500K to $7M. Conducts consultative conversations with clients to understand their long-term charitable giving goals. -Demonstrates a continuous commitment to learning about technology and media relevant to the industry and advocates for improved processes.Established strong relationships with finance, project management, marketing, and other departments. Key Contributions--Collaborates on cross-departmental projects aimed at achieving key performance indicators, such as increasing the number of accounts over $500,000 and achieving a Net Promoter Score of over 75%.--Closes the loop with clients who had negative experiences, incorporating their feedback to enhance overall client satisfaction and kick-start organizational change.--Trains new associates, sharing field expertise and company procedures to facilitate a smooth transition and onboarding process.

Supports an environment of genuine customer connection to define short-term needs and target long-term relationship-building. Engages with clients to build more useful and sustainable wardrobes through brand, product, and trend knowledge.Sends outreach communication, such as thank you notes, to clients for supporting our store.Runs an Instagram account focusing on women’s empowerment and sustainable fashion.

Assisted with day-to-day business operations to facilitate increased sales, such as serving as a manager on duty and participating in new hire training.

-Learned best practices from other professors to engage diverse audiences, including working professionals, university students, and high school students.-Utilized project management skills to develop and execute culturally relevant two-hour English courses for 40+ students. Analyzed students’ learning abilities to develop customized lesson plans, addressing knowledge gaps. Key Contribution* Decreased fail rate from 35% to 10% for advanced, immersive English classes.

Charged with providing analysis of political and social data pertaining to insurgent recruitment strategies of ISIS/Fallujah. Led student team of 5 researchers in conducting and presenting research findings to support professor’s long-term research goals. Key Contribution• Delivered ground work for potential book relating to divergent recruitment tactics from Al Qaeda to ISIS over 10-year period.

Planned and coordinated with university staff, clients, and vendors. Provided information and orientation to guests and resolved client concerns and issues. Conducted inspections to ensure university rooms were compliant with housing standards.

Served as the point of contact in providing confidential legislative and administrative support. This included everything from writing, proofreading and editing letters, managing constituent inquiries, and conducting tours of the Capitol building to providing research.Key Contribution• Earned recognition for outstanding writing and editing skills highlighted by maintaining content neutrality for constituents.

Authored, proofread and edited a variety of communications, including speeches given by the Commissioner. Provided logistical, administrative and confidential support for staff, including supporting local conferences, events and meeting coordination. Wrote congratulatory citations and edited materials such as speeches. Conducted research for the Commissioner that was used in meetings with other government officials and business leaders.Key Contribution• Successfully edited and reengineered speech for constituents under tight time constraints for July 4th presentation. -

Helped coordinate events such as Kids Fest, attended by about 10,000 members of the community. Maintained constituent relations both in the office and over the phone.

Proofread and edited about a hundred pages of literature per day for accuracy to primary sources. Assisted editor in taking notes.