Rachel Fizeseri Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

- Translated business requirements into Salesforce solutions by creating custom objects, fields, page layouts, workflows, dashboards, validation rules, etc. for cross-functional teams. - Conducted comprehensive data analysis and maintenance across all objects and fields within Salesforce to optimize system performance and improve data integrity.- Presented complex data for teams across Marin in easy-to-understand dashboards using charts, graphs, gauges, and other… Show more - Translated business requirements into Salesforce solutions by creating custom objects, fields, page layouts, workflows, dashboards, validation rules, etc. for cross-functional teams. - Conducted comprehensive data analysis and maintenance across all objects and fields within Salesforce to optimize system performance and improve data integrity.- Presented complex data for teams across Marin in easy-to-understand dashboards using charts, graphs, gauges, and other visualization components to facilitate data-driven decision making. - Provided end-user support and training to foster user adoption and improve upon existing workflows.- Completed user provisioning and administrative duties for tools, including Salesforce, OpsGenie, NetSuite, and JIRA. - Implemented and managed Salesforce customizations and configurations to support business processes and conducted thorough QA and testing of changes to ensure functionality, data integrity, and user experience. Show less

Austin, Texas Area

Austin, Texas Area

- Oversaw performance metrics and supported a global team of 12 Customer Support Advisors who assisted Fortune 100 advertisers with SEM, Social, and Display ads using Marin’s AdTech platform.- Managed regional queues to optimize workloads and ensured completeness and accuracy of case records originating from email, web, phone, chat, and internal users.- Collaborated with Product and Operations/Engineering teams to identify, escalate, resolve, and communicate critical bugs leading to… Show more - Oversaw performance metrics and supported a global team of 12 Customer Support Advisors who assisted Fortune 100 advertisers with SEM, Social, and Display ads using Marin’s AdTech platform.- Managed regional queues to optimize workloads and ensured completeness and accuracy of case records originating from email, web, phone, chat, and internal users.- Collaborated with Product and Operations/Engineering teams to identify, escalate, resolve, and communicate critical bugs leading to major incident resolutions. - Coordinated with Application Operations, Professional Services, Learning & Development, and Project Management teams to create content for internal and external users. - Designed insightful dashboards and reporting solutions that provided key performance indicators and data-driven insights for Customer Support management. Show less

Austin, Texas

- Provided support to all Marin advertisers representing $50B in ad spend and internal users with a focus on Enterprise and top 30 clients. Learned digital advertising practices, reporting, automation, and bidding to answer questions and troubleshoot complex issues.- Wrote SQL queries to gather and analyze large datasets to troubleshoot intricate data anomalies for time sensitive customer issues and requests. - Analyzed URLs and revenue integrations (e.g. Marin Tracker, Atlas, Sizmek… Show more - Provided support to all Marin advertisers representing $50B in ad spend and internal users with a focus on Enterprise and top 30 clients. Learned digital advertising practices, reporting, automation, and bidding to answer questions and troubleshoot complex issues.- Wrote SQL queries to gather and analyze large datasets to troubleshoot intricate data anomalies for time sensitive customer issues and requests. - Analyzed URLs and revenue integrations (e.g. Marin Tracker, Atlas, Sizmek, Google Analytics, etc.) to QA and troubleshoot conversion tracking implementations. Learned ad types, freemium platforms, conversion rates, tracking and ad mediums for Google, Bing, Facebook, Yahoo, Baidu, and more.- Developed a comprehensive training and onboarding program for Customer Support hires with an emphasis on troubleshooting, Customer Support best practices, and soft skills. Show less

Austin, Texas

Munday Library

- Located books/publications and process checkouts and return requests- Prepared mailings, documents, and maintain files- Provided research assistance to students, faculty, staff, and community patrons in-person and via chat

North Austin

- Maintained cheerful phone interactions in a high call volume environment- Accurately processed transactions through various channels- Completed tasks under pressure with speed, accuracy, and special attention to positive customer service - Communicated well with customers, peers, and supervisors

North Austin

- Accurately processed transactions- Assisted in training of all new hires on company systems and standard operating procedures - Communicated promotional offers and services to customers

Bachelor Of Business Administration (B.B.A.), Digital Media Management

Bachelor Of Business Administration (B.B.A.), Marketing