Rachel R. Email and Phone Number

- Pioneered the development of the first standardized processes and best practices across teams, focusing on the Software Development Life Cycle (SDLC), reporting, efficiency, and collaborative operations flows.- Led quarterly technology planning sessions that significantly improved operational metrics, achieving a 48% reduction in cycle time, a 66% decrease in hotfixes, a 10% improvement in unresolved work, a 51% reduction in external bugs, and a 78% reduction in P0 bugs.- Instituted comprehensive metrics tracking for project teams, providing critical insights for strategic focus areas to the CTO and VP of Engineering, enhancing decision-making and project alignment with business goals.- Managed all technical projects within the Engineering and Technology sectors, driving process implementation and continual improvement, which streamlined operations and increased project output quality in all program areas of AI/Innovation, Maintenance, Feature Delivery, Security/Compliance, internal tools/enablement features, proprietary quality features etc. - Conducted a thorough review and enhancement of JIRA configurations, optimizing boards, issue workflows, automation, and metric tracking to enhance project management capabilities and reporting accuracy.- Implemented processes for off-cycle releases, escalation management, and risk management, which fortified project resilience and adaptability.- Collaborated extensively with Product and Engineering teams to synchronize project schedules, identify risks, and refine operational strategies, ensuring consistent delivery on engineering goals.Worked across all company levels, from C-Suite to individual contributors, to improve project delivery, enhance tracking/reporting systems, identify and mitigate operational bottlenecks.- Monitor engineering resource capacity, utilization, and risk analysis for project planning and roadmap assessments.- Continuously enhance efficiency, standardize technical documentation, and ops

- Directly reporting to the organization’s President, reporting on metrics and progress of teams, establishing short and long-term goals, identifying areas of improvement, providing suggestions of actionable solutions, and helping implement chosen action plans - Lead the adoption of scrum within the product development dept. by spearheading the first formal scrum teams and introducing teams to Agile & Scrum framework fundamentals. - Onboarded teams in a rolling schedule to formal scrum process and led new product lines to use a Scrum/Agile first mentality starting from first User Stories and Screens.- Support our mission to continuously improve by leading empirical process control – transparency, inspection, and adaptation- Coach & mentor teams towards improvement of major metrics including reactivation %, team satisfaction rate, velocity & capacity, QA/Dev feedback lead time, release defects- Facilitate all scrum events and meetings for 4+ scrum squads/teams including sprint reviews, daily scrums, sprint plannings, refinements, 1-1s- Work with product developers, scrum teams, Stakeholders, and organizational executive leadership to foster a culture that supports respect, focus, courage, openness, and commitment- Define and lead an agile vision and strategy that improves as the organization advances in our agile understanding.- Serve the organization and product management to better achieve their goals by identifying areas of improvement and providing suggestions and facilitating group discussions towards resolution and actionable takeaways.

•Actively managed a full remote implementation of a multi-location project fully remote from start of the pandemic building client relationships and leveraging Agile and PMI processes to successfully implement with 0 in person interaction.- Utilized both technical and business focused tools to plan, manage, track, and facilitate projects focused on software implementation, support, and scaling- Consulted clients on business process improvements, reporting, gaps, best practices, industry standards for software use cases, etc. •Managed 10+ projects spanning budgets of 1m+ to 10m+ working with multiple teams internally and externally, simultaneously. • Worked with multi-lingual and multi-cultural projects on a global scale adapting processes and implementation plans as needed• Created Project Scope documentation as well as risk analysis assessment and communication plans• Scheduled and taught 10+ in class and online courses to increase learning opportunities for other project managers and cross-functional teams• Responded to clients' questions, issues and concerns and implemented appropriate solutions• Worked with Dev, Product, clients, and sales to support all teams and projects effectively and in short turnaround periods• Acted as Sr. Project Manager throughout projects and with cross-functional development teams for product development. •Facilitated and engineered all project events and activities across multiple projects and product releases. - In collaboration with sales, management, and product development worked on client projects from discovery to delivery and implementation

Conducted thorough audit of current practices and team/organizational levels of support. Gave findings to executive leadership and worked to create successful processes and cross-functional team orientation. Worked with all teams to build an integrated QA with progress-driven planning and high-performing team development goals under limited direction as needed. Facilitated embedding QA members in product lines and started path towards test automation. • Applied performance data to evaluate and improve operations targeted to current business conditions and forecasted needs.• Developed an empowering employee culture focused on equipping employees to collaboratively meet business & product line goals within scrum teams.• Implemented Performance Measurements and Team Member development plans as well as improvement initiatives within department resulting in clear goals and opportunities for the team.• Assessed software bugs and compiled findings along with resolution techniques in documentation to disseminate to Product Development, Projects, and Customers.• Tracked, prioritized and organized defects with multi-language applications and websites, working with development teams to facilitate timely corrections.• Operated under Agile and Scrum frameworks to complete tested releases every sprint.

• Cross-Functional Weekly Iteration Cycles - Payroll completion and reporting for 3 locations and over 50 employees - Coordination, Preparation & Reporting of logistics scheduling for 2 teams - Financial tracking & data analysis/reporting for 7 teams with varied functions • R&D on financial and productivity projects for potential process improvements - major budget review and planning for 7 teams for FY budget analysis and projection - coordination with internal and external sources to improve processes and relationships • Successful solution implementation for multiple teams in purchasing, inventory management, and reporting

• Employee Relations - Benefits research and assistance - Recruitment & onboarding - Data Analysis for efficacy of recruitment practices and avenues - Analysis & Reporting of business leaders impact on team member morale & retention - conducted leadership training for business leaders and supported training of team members quarterly and annually - Daily supporting of business leaders and team members throughout job development and goal achievement