Rachel Pate Email & Phone Number

West Des Moines, Iowa, United States

Operational Risk ManagementGovernance and OversightSharePoint Oversight and DevelopmentProject ManagementCreating and enhancing Processes and Procedures

West Des Moines, Iowa, United States

Mitigated risks by identification, governance and oversight. Tracked and created Senior Level reporting, analysis, training, and communication supporting Risk Management and across the Enterprise, including the US and India team. Ensured consistent processes and eliminated procedural silos via initial implementation of multiple immense projects. - Created, implemented, enhanced processes and controls. - Drove governance and oversight for projects impacting team of 1,200 employees. - Led technical, access management and records retention projects. - Streamlined execution of Resource Management process to enhance executive leadership reporting, improving efficiencies, analysis and decisioning. - Developed Microsoft SharePoint sites to create reporting, dashboards, workflows, and tracking. - Completed UAT Testing for automated reporting. - Designed development and engagement plan for Internship programs. - Identified and escalated major risks regularly to mitigate risks for the company. - Created and maintained automation to route mortgage loans through complex criteria-based system, - Identified system update defects, created work arounds, training documentation, and communications. - Collaborated with ~300 regional and area managers to determine process automation opportunities, eliminating manual tasks, lost paperwork and multiple days of the mortgage loan process. - Created, revised, and maintained automation of mortgage loan task routing rules in CORE system. - Facilitated CORE defect daily meetings for quarterly system updates, including documentation and compliant workarounds for open mortgage applications. - Developed metrics reporting for managers to ensure employees were following processes and expectations.