Rachel Lagan Email & Phone Number

New York, Ny, Us

• Plan and execute internal/external local recruitment strategy, consistent interview process and job offers• Recruit and hire results-oriented team leaders and associates and review and manage associate job openings daily • Provide leadership to the store and all team members that focuses on a high energy, high morale store with customer service as the top priority• Educate, motivate and develop team to ensure effective performance through consistent on-the-job training• Provide a positive work environment by recognizing outstanding selling performance, consistently facilitating open, two-way communication and resolving all associate relation issues in a timely manner and by training and developing management team to do the same.• Partner with store management to support business strategies through assessment, development and placement of talent • Provide leadership to executive and Associate Talent Assessment process and Performance Management process• Coordinate recognition programs and assist with celebrations as well as create a positive, inclusive work environment • Conduct exit interviews, monitor associate turnover, recommend actions to improve retention• Prioritize open door communication with all associates and resolve issues promptly• Manage administration of Worker's Compensation claims/Accident Reports

Minneapolis, Mn, Us

• Organized and led the entire hiring process of over 300 team members prior to our grand opening by screening through resumes, conducting phone interviews, scheduling in person interviews, and collaborating with all Executive Team Leaders to job offer candidates.• Successfully trained, developed, and supervised six Human Resources Team Members to ensure HR best practices and HR confidentiality standards were consistently met.• Evaluated top talent within our JAS system by persistently screening through applicants, which resulted in successfully hiring over 400 team members and five direct supervisors to our team.• Proactively recruited by attending job fairs, promoting an employee referral program, and collaborating with other Target locations.• Provided HR support by being the primary point of contact for employee compensation, company policies and procedures, and employee benefits. • Successfully led and spearheaded the annual review process for entire company and accomplished this prior to deadline. • Processed all new hire documents, as well as led and held over 40 new team member orientations, and streamlined the orientation process by creating, managing, and executing orientation routines for the HR work center. • Promoted a work/life balance and an inclusive culture within the team and modeled an open door policy by acting with a sense of urgency for all employee relations concerns.• Assessed the business needs of the store, and ensured full staffing needs were met for Q4/holiday season to help drive sales and productivity.• Audited weekly schedules and payroll hours to ensure a Green score in HR metrics and ensured Guest Driven Scheduling standards were met to increase Guest Satisfaction.• Championed community and volunteer efforts by collaborating with local schools and organizations in the community.

Montreal, Quebec, Ca

• Organized and managed recruitment pipeline from beginning to end; reducing average time-to-fill duration by 50%.• Recruited proactively through customer relations and networking. My efforts lead to 10 new hires, while maintaining a high-performance turnover rate.• Collaborated and communicated with store manager regularly to guarantee hiring deadlines were satisfied on a consistent basis.• Conducted resume screening to ensure filtered candidates were quality leads. In addition, scheduled and directed both one-on-one interviews, as well as group interviews.• Handled on-boarding process for new hires. On-boarding process included completion of confidential HR documents, training, and employee development plan.• Organized and responded to incoming emails from head office and other upper management on an hourly basis. • Administered all incoming phone calls about store policies, products, and customer service concerns. • Ordered all store supplies on a weekly basis while staying within budget. • Supported in organizing weekly employee work schedules, and audited all management and employee payroll hours on a weekly basis.• Provided superior customer service; which helped increased customer satisfaction by 12%, making it the highest rated location in the district.• Analyzed yearly traffic and sales results to instate feasible standards to exceed district goals which resulted in a 13% increase to budget.• Assisted in driving sales and managing a team of 15+ diverse employees to build a strong, cohesive company culture.• Maintained store staffing to achieve daily, seasonal, and yearly sales goals and productivity.

San Francisco, Ca, Us

Bachelor of Science (BS), Management/Human Resources ManagementStudied under the direction of noted Human Resource Leader, Dr. John Sullivan. Capabilities Include:The ability to identify policies and practices in Human Resource Management. Efficient in identifying as well as analyzing potential flaws in a company’s recruiting process and recommended alternatives.Used networking skills to build relations with hiring managers and recruiters to identify the skills needed to successfully fill a position. Ability to fill multiple positions for key departments by streamlining potential candidates through jobs boards, social media and networking sites, as well as other sources.Used the technique of benchmarking successful companies, to help strengthen the recruiting process for hiring managers.• Demonstrated my passion for recruiting by finding the best candidates.• Demonstrated my ability to promptly solve issues that arise by using exceptional customer service skills.• Demonstrated my ability to work with diverse team members and diverse company cultures.

Pittsburgh, Pa, Us

• Supported Store Manager directly with resume screening for potential candidates. • Assisted with the training and development of new hires to maximize sales and productivity.• Managed and trained over 20+ new team members to understand all company standards and procedures. • Worked with management to create a forecast action plan to increase sales from previous year by 20% during Black Friday, and succeeded.• Develop new ways of promoting products to increase daily, weekly, and monthly sales.• Praised by customers and management for providing exceptional customer service in a stressful retail environment.• Helped mediate conflicts between employees and/or customers.• Highlighted by my supervisor as, “most detail-oriented and highly valuable” to all levels of management.

Us

• Recruited seven successful new team members to our expanding team.• Trained new hires to get fully comfortable with the company’s ordering system. • Led the team and effectively trained multiple team members simultaneously.• Received three outstanding evaluation scores out of three.• Was praised by my supervisor as being highly reliable and always punctual.