Responsible for the production & quality of Travel Retail Market Research data.

I am responsible for managing the team which deliver the data collections, management and quality control of NPD Travel Retail's Nationality Tracking study. As well as bespoke tailored client reporting of the data collectedCirca 22.5K interviews conducted on a quarterly basis among travellers in the last 3 months from across 25 nationalities looking at their product choices, reasons for purchase, drivers of purchase, barriers to purchase, attitudes to Duty Free shopping as well as their profile

My responsibility in this role covers ensuring that the data collected from NPD's Travel Retail bespoke client questionnaire is both quality and delivered to timescalesI am responsible for ensuring that questionnaires are fully programmable and user friendly, scripted correctly, translated correctly and implemented into fieldwork swiftly whilst ensuring these remain within budget. Once fieldwork is completed I assume the quality control role, and review the raw data ready to be passed to the team for analysis and reporting. To assist the team with this I am responsible for development of their data tables, creating derived variables where necessary, coding up open ends etc...

Market Research agency specialising in airport and Duty Free research across multiple categories. Delivery of both Qual and Quant methodologies, and filming based research. Quantitative research is generally conducted either in airport or via online panels.As a key contact for many high profile clients, I am responsible for:1) Interpretation of client requirements2) Development of objectives3) Consideration of most appropriate methodology and recruitment criteria within budget 4) Proposal production5) Management of access requirements (in airport research)6) Fieldwork briefing documentation7) Questionnaire development8) Management of questionnaire translation9) Quota management and communication of fieldwork progress to client10) Production of data maps11) Data coding and analysis of data, primarily using SPSS from a quantitative perspective12) Production of presentation/debrief document in line with client requirements, merging qual and quant sources13) Keeping abreast of industry developments and utilising the insight where applicable14) Ensuring internal and external market research best practices are communicated, adhered to and further developed15) Quality and accuracy controls

• Co-ordinate research projects by defining, organising and managing efficiently and effectively at a senior level.• Provide advice and support to clients and coach internal colleagues, ensuring research undertaken is appropriate and of the correct quality.• Build client/account relationships and proactively seek and develop business opportunities, and assist colleagues in driving forward new business initiatives.• Ensure projects are solid and commercially orientated, balancing client and business needs• Contribute effectively within team and support colleagues, both in client handling and operational activities, including arranging logistics, paperwork, quality checks, quotas and product rotation, panel use and undertaking hands on tasks for test preparation and execution within the office and in field• Quality and audit control, with analysis and presention of findings

My role involved project management and delivery of fieldwork, analysis and debrief presentations, business development as well as budgetary responsibilities and people management. As a Senior Research Consultant, I worked alongside Account Team Heads, Planners and Directors as well as run projects with other senior researchers. My role involved the following aspects:• Project management, capacity planning, quality control, logistical planning & cost controls• People management & mentoring – supporting, guiding, managing & encouraging the junior team• Qualitative project implementation – from design to field, moderation of groups/depths & workshops, analysis & client management• Quantitative project implementation – questionnaire design, quota, allocation, quality control, field management & DP • Interpretation/strategic direction through de-brief reports & presenting• New business development – supporting any new business meetings and proposal writing• Team briefings and directionI have worked across several industry sectors such as Financial, Retail and FMCG on several B2C qualitative and quantitative projects covering various aspects of research such as NPD testing, service, communications and product testing, brand development, and category segmentation. I have also conducted B2B research which looked at changes to a service offering.

Currently I manage the quantitative research programme: Customer Tracker Studies, Staff & Agent Engagement Surveys, as well as ad-hoc studies. This involves providing direction and leadership to the Senior Research Executive.I have been at the forefront of driving research into Providents’ Real Personal Finance Brand. This covered online surveys amongst Sales and Support Staff as well as CATI based customer research.I have organised and conducted the qualitative research programme and established a Mystery Shopping programme. Competitor Research and Desk Research are also managed by me. I am also a Head Office Forum Representative which involves taking ideas/suggestions from my colleagues and pitching and discussing them with Directors.

Management of the Society’s 6,000 member research panel, as well as co-ordination, execution and evaluation of qualitative and quantitative research projects involving the panel. I grew the panel from 50 members to over 6,000. Management and analysis of the Society’s customer satisfaction survey and customer research regarding development of financial products for example offset mortgages.Assisted in the management of the Society’s Mystery Shopping programme and disseminating the findings to Regional Branch Managers.