Rachel Diamond Email & Phone Number

Maitland, Fl, Us

Covington, Kentucky, Us

Cleveland, Oh, Us

-Managed enterprise executive-level projects with urgency and thoroughness, monitoring schedule, scope, risk, decisions, and resources-Developed standard operating procedures, collateral, and system to support streamlined project process, adapting delivery tactics according to unique teams needs-Fostered cross-functional collaboration through varying means of communication with as many as 20 direct project resources and executive stakeholders-Showcased the value of project management with direct application of principles to complex cross-functional initiatives, leading to enterprise adoption of the role on important projects-Continuously assessed business direction changes for impacts to existing process, and developed new capabilities to support objectives-Advised on Salesforce best practices and system delivery, developing capacity management and release schedule

Alexandria, Virginia, Us

-Led team in Salesforce and other cloud-based project implementations using Agile methodology to transform business requirements into high-quality solutions -Managed project scope, financials and schedule to ensure project delivery executes efficiently and punctually, while monitoring profitability -Minimized project risk by staying on top of deliverables and overall project status with the internal team, as well as communicating regularly with the client for transparency

New York, Ny, Us

Note: Effective October 2019, Lunar was acquired by Litify.-Facilitated implementation projects to onboard clients to the Litify platform, supporting configuration as needed -Enabled quality customer experience via communication and management of timeline, resources and scope

-Led team of three Consultants and a Project Coordinator to deliver high-quality projects using a toolkit of a standardized process, TaskRay, documentation templates, and best practice guidelines-Analyzed current and future strategy for functional growth and profitability-Implemented Project Lifecycle Process to streamline delivery using Salesforce and Project Management best practices-Created reports and dashboards in Salesforce to expose key metrics, such as utilization, capacity and project status-Collaborated with Sales leadership to analyze potential projects for capacity planning-Acted as "overflow" Consultant and/or Project Manager for projects when deliverable work exceeded team capacity

-Evaluated clients’ business strategies to recommend creative Salesforce.com solutions for business efficiency and optimal return on their investments-Managed one-time and ongoing projects for multiple clients, including declarative configuration, team management, project plan adherence, quality assurance, budget management and client communication-Implemented standard operating procedures internally for best practice across the organization

Fort Lauderdale, Fl, Us

-Led a team to integrate $40 Million stock purchase with 1,200 employees into Results’ systems and processes-Facilitated business and technology integration of $55 Million asset purchase with headcount up to 1,700 people-Collaborated with functional leaders to implement a new client, introducing new operational models and technology

Fort Lauderdale, Fl, Us

-Managed Partnership Solutions team in support of the CSO to achieve revenue goals-Oversaw large-scale Salesforce.com redesign project to electronically replicate the sales operating process-Administered various projects to improve business practices and efficiencies-Continued to facilitate weekly, monthly and annual meetings/events to ensure company success-Oversee Partnership Development Standard Operating Process to ensure opportunities move through the cycle efficiently-Collaborate with Business Analytics group for revenue trending data to ensure pipeline is strong enough to meet organizational revenue goals

Fort Lauderdale, Fl, Us

-Supported CEO and other C-Level Executives in administrative, operational and strategic duties-Managed annual business plan and various special projects on behalf of Leadership Executives-Facilitated weekly, monthly and annual meetings/events to ensure company success-Received promotion within six months in recognition of exceptional performance

-Organized frequent fundraising events to raise money for partnering charities-Recruited and supported membership base by maintaining relationships, answering inquiries and conveying information-Oversaw and communicated with various departments to maintain zMotion website, social media and creative needs-Worked independently to complete day-to-day operations while working towards overall organization goal

Orlando, Fl, Us

-Facilitated positive vacation experiences through pre-arrival communication and on-site guest assistance/problem-solving-Applied critical property management computer programs for resort operations/guest services-Created literature to enhance guest experiences and other various documents upon request of management-Performed administrative duties in support of guests’ needs and office operations

-Promoted safe cycling through education, advocacy, community awareness, resources and partnerships-Collaborated with Executive Director to ensure smooth operation of all events, projects and programs-Coordinated week-long, fully-supported bicycle tours for up to 1,000 participants-Performed executive duties such as contract negotiation, participant relations and budget management-Established promotional campaign for Bike Florida and Share the Road-Prepared grant proposals to ensure fiscal integrity of organization, resulting in a budget increase of $34,000-Facilitated an action plan that led to a 150% participation increase and 700% profit increase-Administered and managed internship and volunteer programs -Expanded organizational network and introduced new avenues of advertising

-Assisted Executive Director in coordinating annual Bike Florida tour-Gathered research pertaining to Bike Florida's missions, projects and programs-Performed administrative duties such as answering phones, sending/receiving faxes, etc.

• Assisted Communications Director in the planning and implementation of events• Developed information packets for the recruitment of sponsors and vendors• Coordinated 64-person sand volleyball tournament to raise money for the March of Dimes

-Performed administrative responsibilities, i.e., customer contact, outreach, and follow up-Solicited business through call list and cold calling; explained advertising program benefits-Increased business by recruiting new clients and upgrading existing clientMassage Envy

Scottsdale, Az, Us

-Presented and sold Wellness Programs to clients; increased membership and consistently recognized as top salesperson-Performed office duties such as answering phones, sending/receiving faxes, setting appointments, and organizing records-Performed cashier/bookkeeping duties, maintaining an even drawer at all times