Implementation Consultant
Current
Dec 2021 - Present
AeroLeads people directory · profile
Rachel Harrison Email & Phone Number
Customer Success Manager | Training Specialist | SaaS Industry
at
Abrigo
1 work email found
@abrigo.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager | Training Specialist | SaaS Industry
Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Company size
Who is Rachel Harrison? Overview
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Quick answer
Rachel Harrison is listed as Customer Success Manager | Training Specialist | SaaS Industry at Abrigo, a company with 513 employees, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a work email signal at abrigo.com and a matched LinkedIn profile for Rachel Harrison.
Rachel Harrison previously worked as Implementation Consultant at Abrigo and Account Manager at Ixl Learning. Rachel Harrison holds Ba, Psychology from Meredith College.
Company email context
Email format at Abrigo
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{first}.{last}@abrigo.com
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AeroLeads found 1 current-domain work email signal for Rachel Harrison. Compare company email patterns before reaching out.
Profile bio
About Rachel Harrison
As a results-oriented Customer Success Specialist with 14+ years of experience in training, supporting, and implementing diverse customer bases on SaaS solutions, I am committed to enhancing the customer experience, customer satisfaction, and success. I'm a lifelong learner who is always up for a challenge and is passionate about inspiring others to do their best work.
Listed skills include Salesforce.Com, Customer Service, Customer Satisfaction, Team Building, and 16 others.
Current workplace
Rachel Harrison's current company
Company context helps verify the profile and gives searchers a useful next step.
Abrigo
5 roles
Rachel Harrison work experience
A career timeline built from the work history available for this profile.
Account Manager
- Fostered meaningful relationships with school and district leaders at to support them and their teachers in achieving success with IXL
- Accountable for customer retention and satisfaction while maximizing expansion and entrenchment
- Partnered with Professional Learning Specialists to offer strategic professional development opportunities to customers
- Identified strategic customer accounts; Presented data analysis calls aimed to improve IXL usage and realize return on investment
- Proactive in monitoring product releases and territory trends
- Collaborated with colleagues on various internal committees to optimize and develop new resources for team
Aug 2020 - Nov 2021
Instructional Designer
- Streamlined training curriculum to decrease cancellation rate from 30% to 0% and increase Net Promoter Score
- Delivered virtual training to reduce client time to value and achieve retention goal of over 90%
- Pioneered experimental training processes to realize successes and identify areas needing improvement
- Designed workbooks in MadCap Flare to supplement training
- Created and edited videos in TechSmith Camtasia to conserve training resources
- Collaborated with subject matter experts to develop training content
May 2018 - Apr 2020
Senior Client Implementation Specialist
- Mentored team of five, cultivating product knowledge and implementation skills to efficiently meet clients' goals
- Implemented up to 65 individual accounts simultaneously, achieving client retention rate of over 90%
- Orchestrated and delivered onsite training nationwide, creating custom curriculums to capitalize on time spent with clients
- Mentored onsite trainers to enable delivery of effective training
- Coached clients on solution best practices to ensure retention
Feb 2013 - Apr 2018
Senior Service Coordinator
- Transformed documentation, moving from paper to Salesforce
- Served as first point of contact for all new implementations as base grew from 300-3000 clients
- Proactively contacted 300 clients bi-annually to assess needs
- Coordinated program to contact at-risk clients to stimulate retention
May 2007 - Feb 2013
Team & coworkers
Colleagues at Abrigo
Other employees you can reach at abrigo.com. View company contacts for 513 employees →
MC
Megan Castranio
Colleague at Abrigo
Cary, North Carolina, United States, United States
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LA
Lesa Angell
Colleague at Abrigo
Berwick, Pennsylvania, United States, United States
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WS
Warren Smith, Cams
Colleague at Abrigo
Greenville, North Carolina, United States, United States
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KK
Kendall Kram
Colleague at Abrigo
Charlotte, North Carolina, United States, United States
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GC
Gordon C.
Colleague at Abrigo
Raleigh, North Carolina, United States, United States
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DH
Derek Hipp, Cpa
Colleague at Abrigo
Charleston County, South Carolina, United States, United States
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ZM
Zachary Mcrorie
Colleague at Abrigo
Raleigh-Durham-Chapel Hill Area, United States
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CM
Christina Myers
Colleague at Abrigo
Johnson City, Tennessee, United States, United States
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UU
Urum Urumoglu
Colleague at Abrigo
Verona, Wisconsin, United States, United States
View →
BL
Brandtley Lowery
Colleague at Abrigo
Birmingham, Alabama, United States, United States
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Megan Castranio
Colleague at Abrigo
Cary, North Carolina, United States, United States
View →
LA
Lesa Angell
Colleague at Abrigo
Berwick, Pennsylvania, United States, United States
View →
WS
Warren Smith, Cams
Colleague at Abrigo
Greenville, North Carolina, United States, United States
View →
KK
Kendall Kram
Colleague at Abrigo
Charlotte, North Carolina, United States, United States
View →
GC
Gordon C.
Colleague at Abrigo
Raleigh, North Carolina, United States, United States
View →
DH
Derek Hipp, Cpa
Colleague at Abrigo
Charleston County, South Carolina, United States, United States
View →
ZM
Zachary Mcrorie
Colleague at Abrigo
Raleigh-Durham-Chapel Hill Area, United States
View →
CM
Christina Myers
Colleague at Abrigo
Johnson City, Tennessee, United States, United States
View →
UU
Urum Urumoglu
Colleague at Abrigo
Verona, Wisconsin, United States, United States
View →
BL
Brandtley Lowery
Colleague at Abrigo
Birmingham, Alabama, United States, United States
View →
3 education records
Rachel Harrison education
Ba, Psychology
Education record
Education record
American Overseas School Of Rome
FAQ
Frequently asked questions about Rachel Harrison
Quick answers generated from the profile data available on this page.
What company does Rachel Harrison work for?
Rachel Harrison works for Abrigo.
What is Rachel Harrison's role at Abrigo?
Rachel Harrison is listed as Customer Success Manager | Training Specialist | SaaS Industry at Abrigo.
What is Rachel Harrison's email address?
AeroLeads has found 1 work email signal at @abrigo.com for Rachel Harrison at Abrigo.
Where is Rachel Harrison based?
Rachel Harrison is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with Abrigo.
What companies has Rachel Harrison worked for?
Rachel Harrison has worked for Abrigo, Ixl Learning, and Dude Solutions.
Who are Rachel Harrison's colleagues at Abrigo?
Rachel Harrison's colleagues at Abrigo include Megan Castranio, Lesa Angell, Warren Smith, Cams, Kendall Kram, and Gordon C..
How can I contact Rachel Harrison?
You can use AeroLeads to view verified contact signals for Rachel Harrison at Abrigo, including work email, phone, and LinkedIn data when available.
What schools did Rachel Harrison attend?
Rachel Harrison holds Ba, Psychology from Meredith College.
What skills is Rachel Harrison known for?
Rachel Harrison is listed with skills including Salesforce.Com, Customer Service, Customer Satisfaction, Team Building, Time Management, Crm, Microsoft Office, and Training.
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