Rachel Mulari Email & Phone Number

Greater Chicago Area

-Ensure understanding of project vision as defined by customer business and technical requirements-Facilitate internal communication and assembling a solution delivery team for new engagements.-Consolidate project status and budget information across project portfolio.-Collaborate with Project Managers manage risk, project scope, and deliver according to the terms and conditions of our contracts.-Ensure escalation procedures are documented and communicated to client, consultants, and managers.-Support knowledge management strategy and communicate process and procedures.-Perform issue management and facilitate issue resolution with proper notification to all affected parties.-Identify and coordinate the change control process.-Perform customer, project, and solution “health checks” with client project teams.-Ensure customer satisfaction and build ongoing client relationships.-Manage Communication Plan that meets project and customer expectations.-Participate in Account Strategy with internal stakeholders.-Develop and maintain project related documentation including processes, tools and procedures in accordance with the Global Services Project Management Lifecycle (PMLC).-Understand and manage customer requirements (deliverables and environmental factors) to ensure contract compliance and customer satisfaction.-Ensure engagement methodology is followed by team from opportunity assessment to project closeout.-Ensures financial and contractual engagement profitability.-Oversee SharePoint site maintenance-Explore additional business opportunities and drive future business through quality results.-Ensure Service Management Office project management methodology is followed on all client engagements.Resource Management:-Communicate requirement details to all applicable offices-Communicate applicable sourcing concerns to delivery-Responsible for on-boarding of new consultants.

Greater Chicago Area

• Participate in pre-hire activities including generation of requirement, partnering with internal point of contact on tracking of candidate pool, scheduling interviews and overseeing background and drug testing completion as required.• Partner with Delivery Manager or Lead for on-boarding process of new consultants including facilitating new hire orientation, allocating equipment assets, badging and ensuring appropriate client on-boarding is completed.• Develop, track and maintain end to end consultant documentation related to recruiting, hiring, on-boarding and off-boarding consultant resources.• Daily partnership with internal TEKsystems Support, Recruiting, and Account Management team.• Partner with Delivery Manager to ensure overall engagement success. • Partner with Operations Support Group team for Purchase Orders and Invoice tracking. • Manage consultant activities including consultant expenses, time approval, time-off requests• Project Management Life Cycle (PMLC) auditing of Project SharePoint sites.• Assist in tracking of specific project performance metrics • Will participate in tasks aligned with operational optimization of engagement

Downers Grove, Il

• Develop recruiting strategies designed to identify qualified candidates through various recruiting tools• Match candidates’ strengths with clients’ requirements by evaluating, screening, and interviewing candidates.• Negotiate wages, terms and conditions of employment with candidates, and gain a commitment from candidates for current and future job requirements.• Complete necessary pre-employment processes including reference checks and background/drug tests.• Manage contract employees while on assignment. Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.• Work with Account Managers to identify top accounts, target skill sets, key market segments, and assess clients’ staffing requirements.• Communicate effectively with others in order to create a productive and diverse environment.• Communicate with peers by sharing recruiting “best practices” and providing accurate, thorough documentation on applicant tracking systems or other documentation tools.• Maintain relationships with industry contacts to provide exemplary customer service, gain industry knowledge, and obtain referrals and sales leads.

• Answering & routing all incoming calls courteously & efficiently• Greeting guests upon arrival at the agency• Routing & expediting incoming/outgoing deliveries• Sorting & distributing mail• Communicating with travel agencies to arrange travel for employees and/or clients• Coordinating catering for meetings with various clients and corporate luncheons• Maintaining a clean environment for entire staff• Managing company calendar through Outlook for all staff vacation, travel, and meetings

• Strongly aiding in driving Guest Service Satisfaction scores weekly • Creating, adjusting, and canceling reservations• Acting as first point of contact for addressing customer complaints• Organizing activity programs and transportation for guests• Authorizing countless payments per day• Handling all phone calls and inquiries• Managing and filing credit card authorizations• Calculating and filing advanced purchases• Sorting mail for staff and guests• Helped to train and develop new GSR’s

• Recruit, interview, and train new staff• Facilitate programs if/when needed• Track time-off/office hour adjustment procedures• Address violations of office standards• Conduct staff evaluations and acquire feedback on their experience• Managing human resource tracking systems• Organize and manage reimbursement• Scheduling volunteers• Placing volunteers according to their interests

• Handled incoming calls and customer inquiries• Managed Cosmetics inventory• Handled cash drawer and authorized payments• Created various displays for department