Rachel Rahaman Email & Phone Number

Triage incoming case volume and assign priority depending on urgencyAnalyze escalated member issues, working cross-functionally with various internal stakeholders to drive alignment toward case resolution in an agile space, draw accurate conclusions, and summarize findings for external members as well as executives and bank partnersParticipate in ad-hoc projects to create and improve resources and processes for higher team efficiency

Omaha Metropolitan Area

Greater Omaha Area

Triage cases submitted by Tier 1 teams to determine if member reports are technical issues, expected functionality or product gapWork with Tier 3 partners to quickly spot and communicate trendsParticipate in product specific projects, as necessary, to represent the Escalation Operations organization

Greater Omaha Area

Provide billing support for LinkedIn Corporate Solutions’ both internally and externallyOversee and maintain the accuracy of Oracle customer master databaseProcess invoices, credit memos and debit memos in a timely and accurate mannerDocument all communication with users and accounts accurately and in a timely manner via system via Oracle, SalesForce and internal programsEnsure that all issues are escalated appropriately to the correct internal departments and management for prompt resolution

Greater Omaha Area

Performs Credit and Collections activities associated with reporting and compliance to ensure revenue can be collected in a timely mannerSupports and partners with the sales organization with the ultimate goal of allowing advertising campaigns to go online timely and efficientlyEnsures sales orders are entered in accordance with company policy and regulatory guidelinesImplements solutions to daily issues, keeping in mind monthly and quarterly auditing targetsPrepares back up documentation for management approval, performs internal compliance testing, coordinates audits, assists with documentation and updates policies

Greater Omaha Area

Process and maintain information including skill-based pay, operator qualifications and employee information using software specific to human resources, including licensing, database maintenance and report generationAnalyze and maintain skill based pay and employee databases, report data and create reports on a scheduled basis and as requestedRespond to inquiries and provide problem resolution based on policies and procedures or past experiences Assist in conducting and executing a skill-based pay proposal resulting in a $333,000 annual increase for employeesParticipate in skill-based pay electronic process and system rewriteUtilize Taleo applicant tracking system to post company vacancies and recruit qualified candidatesCalculate and maintain skill blocks and skill-based pay salary for over 300 field techniciansCompose offer letters for candidates, request background checks and ensure new hire paperwork is completed correctly, including I-9 verification forms and confidentiality agreementsUtilize Oracle Business Suite’s, iProcurement, to process departmental financial activities including requisitions, receiving orders and releases

Conduct training for new employees on the EPIC system and familiarize them with forms and websites necessary to complete registrationEvaluate and correct all medical records new employees verify during their probationary periodConduct quarterly observations for existing employees to ensure high quality and consistent work flowsPlan and instruct courses to review and perfect registration tools and processesUtilize scorecards to measure accuracy, performance, and productivity for employeesAssist in interviewing to hire new registrars and/or for promotions within the department

Obtain complete and accurate patient, demographic and insurance information, identifying all payment sources and pre-admission certification requirements to enhance the revenue cycle and prevent denials of reduction in benefitsAssemble forms/patient packets as necessaryConvert pre-registration to visit when a patient/family arrives in a timely manner and assembles patient charts when requiredResponsible for verifying all demographic information is complete and accurate in both AM and Epic registration systems and communicates such information to all parties involvedObtain complete and accurate data at the bedside for patients when appropriate, thus supporting the medical needs of the patientObtain authorization for medical treatment/testing or admission from parents or legal guardian. Seeks to obtain accurate sociologic information to ascertain responsibility for signing the Authorization for Treatment (refers to Social Worker when legal guardianship issues arise)Distribute Privacy Notice to parents and obtains written acknowledgement of receipt of noticeCommunicate NeHii disclosure and documents in Registration system(s)Obtain copy of driver’s license or other picture identification in accordance with red flag policy and proceduresPrompt the collection of co-payment, deductible, co-insurance or deposit of self-pay balances at this time of registration if not previously collected